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Please Verify Yourself Every Time I Sign In 4'14'20

I can't be the only one this is happening to, but the most recent discussion is from October of 2019.

After successfully logging in with my user name and password, I am asked to identify myself by using the captcha tool. This is the case with different browsers and two different ebay accounts. How can I make this extra step go away? Thanks for any useful answers. 

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Re: Please Verify Yourself Every Time I Sign In 4'14'20

@3rde-68 

 

Verification prevents automated systems from attempting to try to crack accounts by using successive password tries. Verification protects your account directly, and also indirectly by making it harder for other cracked accounts to be used in fraudulent transactions that you might be involved in as a buyer or seller.

 

In most cases, after you have gone through verification and signed in and updated your eBay cookies, it should not be necessary to continue to go through verification each time you sign in (or to sign out). After a period of a week or so of having to go through multiple verification pages to sign in, using most browsers I no longer need to unless I delete my eBay cookies or change networks.

 

Here are some updated recommendations to try if you are encountering sign-in problems or verification problems.

 

How are you signing in? Using a bookmark? If so, you may need to update it.

 

If you go to the ebay.com page and use the sign-in link it will send you here:

 

https://signin.ebay.com/ws/eBayISAPI.dll?SignIn

 

Almost all of the sign-in links I have seen send you to the same page, or an alternate page that looks the same:

 

https://signin.ebay.com/ws/eBayISAPI.dll?SignIn2

 

or possibly this:

 

https://www.ebay.com/signin/?sgn=reg&siteid=0

 

Try each of those links to see if one of these links works better for you if you are having difficulty signing in; if so, bookmark whichever link works best for future use and please follow up to let others know, as many other users are having difficulty signing in recently.

 

Do not give up immediately if you get a second verification page, in some cases you may need to get through two puzzle sliders or a puzzle plus one or two obfuscated number entries to sign in.

 

Other things that can interfere with signing in:

 

Sometimes when eBay changes the sign-in process, it causes problems for some users; sometimes those problems are due to using an old browser or obsolete cookies (though not always). Some users are just annoyed by verification; while others actually get stuck in a loop that just keeps presenting new sign-in pages or new verification pages, or just will not let them sign in at all.

 

Make sure you are allowing the sign-in page to load completely before attempting to sign in -- users have indicated that attempting to sign in before the page has loaded can cause problems.

 

Make sure your browser is set to accept cookies. Try another browser or another device, or a private or incognito browser session. If you delete your cookies, you will likely have to sign in and go through strict verification again, but if you have problems with a blocked or corrupt cookie, manually deleting your eBay cookies can help. Some browsers seem to require more verification than others; try signing in and out more than once to see if it requires verification the second time around.

 

Make sure your browser has javascript enabled:

 

https://www.whatismybrowser.com/detect/is-javascript-enabled

 

VPNs can also cause sign-in issues, so try disabling yours if you use one and are encountering problems.

 

If you get a verification slider puzzle that has no background, there are three options below the slider -- close the pop-up, reload the pop-up, or try an alternative audio version that requires entering numbers that are read aloud.

 

If you are able to sign in, to stay signed in there is a "keep me signed in" checkbox on the sign-in page, but there is another checkbox in your account site preferences -- it might be worth checking that setting, or unchecking, saving, rechecking and saving again. That is, if you want to stay signed in and avoid having to go through verification.

 

If you have multiple accounts and must sign in and out to switch, consider using a dedicated browser for each account to minimize signing in and out. A private or incognito browser session is handy if you just need to check another account without signing out of your current account.

 

If you have successfully signed in using Google or Facebook before, try that again -- the sign in process using those may have different dependencies and may work better for you. But if you have not signed in using those before make sure you do not accidentally create a new eBay account when you attempt to sign in.

 

If you get really stuck, try signing in to ebay.ca or ebay.co.uk or using the eBay app on your phone -- that may allow you to do most non-listing or non-selling related activities.

Message 2 of 4
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Re: Please Verify Yourself Every Time I Sign In 4'14'20

Thank you eburtonlab. I will try out the tips that you gave me and report  post any pertinent findings. 

Message 3 of 4
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Re: Please Verify Yourself Every Time I Sign In 4'14'20

Same thing has been happening to me and a search in Community shows it's been going on for some randomly off & on since what seems like Fall 2019 - there are more posts recently though starting to show up. 

I've been on the site for over a decade and to just now start with this captcha puzzle thing is incredibly ridiculous, esp. at this time when customer service in non-existent.

It got to a point where I was in an infinite loop trying to sign in on my computer, always sending me back to another puzzle, so I tried to sign in on my phone, and was able to with no problem.   I sent an email to Ebay, as they are having people do to contact CS at this time, I explained the situation succinctly but thoroughly & very quickly got an email back saying, we hate to hear your having problems with your password, here is a link to change your password.  I immediately thought, this is typical Ebay CS = totally miss the whole point of what you've just said - it's like it feels at times with CS you can say 2 + 2 = 4, and they come back with Ok, I understand what your saying Blue + Cow = Applesauce - I really don't get is sometimes - that said, I just used the link and reset my password - and for about a week and a half, I haven't had any problems, & seen no more puzzles, but just now, I got another puzzle signing in - I really hope this is not going to be an on-going issues - this has to stop, this is no time for this madness, as I see it, IT / Tech needs to address this issue and remove this verification process entirely, as I said, decades and I've never seen it, so it's not needed, it seems like a glitch - if they want to experiment with verifying, they have to wait until after they get their call center back up - if I'm locked out, & can't contact them.... a horrid situation - all I know is my subscription is up soon and if this seems like an issue, I may have to go elsewhere, I don't need the added drama at this time (at any time)

Please people if you're having this issue, write about it here in Community, Ebay has to stop this now, & IT / TECH needs to look into this ASAP

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