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Photo editor not working

I am unable to edit photos as I am building a listing. I upload the photos but when I hover over thumbnails, the only option is to delete. There is no "edit photo" option. I found the bug while building a sell similar listing on my laptop, using Chrome. I switched to my pc and found the same thing. I cleared my cache and re-started. I tried Edge, the problem persists. Any ideas?

Message 1 of 26
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25 REPLIES 25

Photo editor not working

Thank you. The right-click workaround to edit photos is still working for me but without doing that or opening a photo in the browser sidebar, I can't edit photos.

 

Summary: Since the update, I no longer see both the edit icon (pencil) and the delete icon (trash can) on photos when adding/editing a listing. 

 

Using Chrome and Edge, I can't open the photo in edit mode by just clicking on it (it doesn't open). I CAN successfully edit photos by right-clicking on the photo (note: I'm using a trackpad, not mouse, which is slightly different than a straight right-click with a mouse).

 

For both Chrome and Edge, this is what listing photo looks like after eBay update, with Delete icon but no Edit icon:

eBayEdgeEditPhoto1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message 16 of 26
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Photo editor not working

With both Chrome and Edge, I can right-click, select Open with Sidebar and then I can see the Edit icon with THREE DOTS  which, when clicked, two options are displayed "Edit photo" and" Delete".  (I have adjusted the width of the sidebar to make it easier to see in the example below.) 

 

Something about the function of the sidebar doesn't suppress the display of the Edit icon. Browser issue of some sort, but I'm going to keep right-clicking to edit for now because it works for me. 

 

Thanks again, wastingtime101. I should have posted in Report eBay Technical Issues. Forgive me, I'm new here. 🙂

 

eBayEdgeEditPhoto3Sidebar2.jpg

Message 17 of 26
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Photo editor not working

Clicking on the image does nothing for me, it doesn't open up anything. 

Message 18 of 26
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Photo editor not working

Left double click the photo to edit

Message 19 of 26
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Photo editor not working

I went through the same thing. Then I followed the suggestion to left double-click on the image, and it worked. 

Message 20 of 26
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Photo editor not working

What if I’m using my phone? There’s no double click.

Message 21 of 26
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Photo editor not working

Just reporting back that I am still experiencing this issue- in both Chrome and Safari! I can edit the photos if I click on it like 10-50 times on it but never just once or twice. It obviously is not working as intended. Is anyone else still experiencing this glitch?

Message 22 of 26
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Photo editor not working

The exact same thing is happening to me. It's very frustrating. It lets me edit from the app on my phone, but I post from my pc. I haven't been listing anything because of this.

 

Message 23 of 26
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Photo editor not working

I haven't been listing anything because of this.

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I use a PC, and "edit" my photos before listing.

 

If I do not like the photo after listing, I can easily delete that photo and add an edited one.

 

Double click works for me.  Windows 10 pro, edge browser.

Message 24 of 26
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Photo editor not working

Left double click only selects the photo, but it does start edit mode.

Message 25 of 26
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Photo editor not working

Left double-click does NOT work for me.  I have to click 3 to 100+ times to get to the edit feature, and then I can rotate a picture.  This can take as much time as an entire listing used to take.  It's extremely awful!  I use chrome on a desktop computer.

Message 26 of 26
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