My saved search emails stopped about a month ago. I sent an email to Devin Wenig, who is the CEO of ebay. I wrote to Mr. Wenig since the regular customer service folks couldn't help.....they can only recite what they've been told to say.
I received a very quick response from Kai Huntington who works in the executive offices. Kai was very professional and courteous. Unfortunately, all he can do is relay what he is being told by the technical service department. Bottom line is that he said this problem affects many ebay users and that it could take 30 - 60 days for it to get repaired.
However, we all know that deadlines for fixes at ebay are almost always passed. As we can see from other postings to this thread, this problem has been going on for a while and "fix" dates don't mean anything, as they are almost always missed at ebay.
I usually get about 200 saved search emails each day (I have about 100 saved searches on each of two ebay accounts). Now I get none. What this means is that sellers are losing out, since I can't manually check 200 saved searches every day and rely on these emails to learn of new items that are of interest to me. So, I am not aware of many items that have been listed on ebay. As such, the sellers lose. Since I can't bid if I don't know about an item, I lose. And, since items will either not sell or sell for less since a large number of customers won't know about these items, then ebay loses. So sellers, buyers and ebay all lose. This is a lose-lose-lose situation and ebay has been saying for a year that they will soon fix the problem.
It is unforgivable that this situation has gone on for so long. If the stockholders of ebay knew that the company's bottom line is being affected due to saved search emails not going out, there would be a riot at the next shareholder's meeting. Whoever is responsible at ebay for letting this software bug continue month after month needs to be replaced. Saved Search emails are probably the No. 1 marketing tool that ebay has, and for this tool to adversely affect about 1/3 of the ebay community is a financial travesty......and heads should roll.
I've been part of hundreds of computer installations at the bank where I worked for decades. If we had a problem that affected 30% of our customer base, then the problem would have been addressed and fixed in days.......and no one would get a day off until it was fixed. At ebay, that's not how things work. At ebay, technicians can do what they want, when they want. This kind of problem should have a reasonably easy and quick fix.....after all, we all had saved search emails for years. It's not like they have to develop a new platform from scratch. All they have to do is fix a bug. It just isn't that complicated. If ebay can't fix such a major, major problem in a very short period of time, they need to hire competent consultants who can. The only word I can think of is "pathetic". Yes, what ebay is allowing to happen here is truly pathetic. Read the threads ebay.....you are losing lots of money here. And so are your sellers and buyers. Get off your lazy butts and fix this problem TODAY!
