03-23-2017 05:16 AM
Hi, has anyone noticed a decline in sales and just general activity over the last week or so? I've been on ebay for many years and I'm not getting good searchability, I am not receving many, if any, emails from customers, no offers? Is ebay doing a sustem upgrade or anything? I know there is something going on with the "Active Content" but this is just weird..... Anyone having a similar problem?
03-23-2017 06:31 AM
I am seeing delays in sending and receiving messages. I have had at least two buyers either get messages hours after I sent them or not get them at all despite my messages showing them as sent and replied. I have had other sellers also tell me they are having the same troubles.
I am also having issues with codeless coupons being applied properly. So there are definitely some technical issues going on with this site. I wonder what, if anything, they are doing to resolve these issues that seem to be ongoing but never get fixed.
03-23-2017 06:45 AM
Thanks for your reply, yeah, I get errors when submitting listings sometimes as well, as well as item numbers disappearing but it really is there etc....I haven't tried codeless coupons, afraid of using it in case there is errors like the one you mentioned. Hopefully they can fix this up soon, calling never is useless 🙂 as we all know....
03-24-2017 08:49 AM
Yes I am having the same problem and eBay is telling me that it have something to do with how I word my listing, The way I word my listing have not changes but my sales have and they wont let me talk to anyone in Tech Support.
03-24-2017 08:56 AM
Take a look at my POSTS in the selling community.
http://community.ebay.com/t5/Selling/Low-Sales-Here-is-answers/m-p/26782634#U26782634
There is answers i believe to what your expieriancing.
03-24-2017 01:25 PM
Sales were ok for me until I reached out to customer service. Then they shut the traffic off. NO SALES OR VIEW ON LISTINGS THAT I LISTED THE LAST TWO DAYS.
04-03-2017 03:22 PM
04-04-2017 11:44 AM
04-04-2017 03:10 PM
04-15-2017 10:05 PM
Yes I am. I have been selling on ebay for 15+ years and have pretty consistant sales numbers. Now I have really none and more listings which doesn't add up. I have been getting complaints from customers about item descriptions. I have found one of the issues is the item description is blank or random words are taken out of context and displayed as the item description which isn't the item description on mobile phones or apps. the active content thing isn't supposed to take place until June but something is going on with it. When I take a very plain listing though and view it on a mobile phone it still isn't right. The test tool for previewing your listing to see if it is compatible doesn't do anything or it doesn't work. I have called ebay several times this week wanting resolution or help and have been passed from rude person to even rude people who don't care and even a person who told me no one is going to help me. I am paying for listings which are not getting displayed how they are being entered and there apparently isn't anything I can do. I have over 1500 listings that are all appearing like this. This is all I do for a living and right now I am not making any money and they don't care at all. I don't know what to do but something is seriously wrong.
05-04-2017 06:50 PM
My sales been down too.
05-05-2017 09:15 AM
Have you checked your listings by doing a search under your ID? I did a search on yours, and it shows that you have 1,484 active listings. Is that correct, or do you have more?
Look at the discussion here: Listings Not Showing Up In Search Results
Your slow sales may be due to most of the listings not showing up.
05-05-2017 03:49 PM
05-05-2017 03:55 PM
Same thing here! Nothing---- looks like ebay is too focused on changing the system & planning the Shine event & not paying attention to the fact that their upgrades have destroyed the system!
05-10-2017 08:01 PM