No Email or Notifications of Item Sold

[cujoe_da_man]

Just wanted to pass along an odd issue.

Apparently an item I had listed sold on April 1, but I had never gotten an email and there were no notifications on eBay itself indicating the item had sold.  I was thankful the seller had messaged me just today (the 3rd) asking about some extra info on the item, otherwise I would never have known he even bought it.

I don't know if this was just a fluke or there is some other issue, but I'm hoping this won't be a trend in the future.

[autobodytoolmart]

I have contacted Ebay twice about this already. I am not receiving a lot of my messages from buyers either. Normally any correspondence is emailed to me and I can reply through my email. Now I have to go into Ebay messages and I see messages that were never emailed to me. It is a problem because normally I forward these messages to our customer support department but there is nothing to forward.

[woo-bay]

Did this ever get resolved?  I'm facing the same issues the last 3 days.  No emails are being sent and I also have to login to ebay to see what's sold or if people made offers.. I tried calling ebay and they said they would "refresh" my account but that hasn't solved the issue..

[rockrepeatclothing]

Haven't received email notifications, except from other users, since 4/12.  Lost 3 sale opportunities due to offers that had expired because I didn't get notifications.  Called eBay twice now. On 4/19 and 4/24.  Still no resolutions. But same response... "checked the notification, open a ticket with tech support, and will refresh your account, wait 12-48hrs..."  What a farce.  I'm running 2 stores on eBay, this is the only one I'm have problems on.

There should be some Federal agency, at least in the USA, to file a complaint with for fraud and breach of contract. Especially now that they are handling currency transactions through Managed Payments and I'm not getting those notifications either.

[canyonbruce]

I had this problem as well when selling an item.  It's 2022 now, you think they'd have this fixed.

[dhbookds]

Depending on emails for anything important is an invitation to disaster.......  They can be lost in the cyber-world for any number of reasons.    If you are selling on ebay, it's incumbent on you to check your seller hub everyday........

[bumofdayear]

This just happened to me today as well! I got an email when one item sold, but not when an other did on the same day. I just happened to open the link to purchase shipping on my laptop instead of my phone for the first time in ages and noticed the other item, so I got lucky. There is nothing in Spam, nothing in Trash, just nothing. Not a good experience if this continues. This is the first time in many years of selling though.

[buyselljack2016]

Business 101

Check your selling daily.

I have had instances where I did not get an email notification of a sale. Could have been my "email server".

Makes no nevermind. I check my ebay selling daily. Even such as now, when I am on "time away".

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.