New Ebay International Shipping Does Not Work Properly

[benedictum]

I have a buyer in Portugal who reported that he wasn't seeing my listings. Then he was able to see some and won an auction for an item. I have chosen to use Ebay International Shipping, but that doesn't show as a shipping option. Instead, the buyer is requesting that I invoice them with my shipping cost.

I used and liked the Ebay Global Shipping Program. In making a change to what should have the same functionality for me as seller, Ebay seems to have broken something that worked.

Frankly, I don't want to ship internationally on my own. I want to ship through Ebay's shipping center and get the protections afforded to me. But I can't. Ebay International Shipping doesn't kick in for my listings when an item sells, even though I have it enabled.

[wastingtime101]

Hi @benedictum . What's the listing number? I can take a look at how shipping is appearing.

It's very common for eIS to not appear on auction format listings. If you have an international buyer and can agree on a price, I suggest listing fixed price format, then checking the listing to make sure eIS appears.

[kensgiftshop]

Last 3 items in your sold list only has US shipping.

[4thdimensioncollectibles]

The International shipping program is a total joke and broken.  Since switching from the GSP now at least half of what had the possibility of shipping internationally now show only available in the US.  I've communicated multiple times with eBay and they agree it's not working properly.  I had one listing that I ended which showed available only in the US while I only excluded 4 countries. When I chose the option to "sell similar" a week later without changing anything, it suddenly became available worldwide.  Their algorithm for determining what is allowable to sell apparently is flagging more things than ever before. I had a fossil raptor dinosaur tooth that would not allow shipping outside the US until I changed the description by removing the word serrated.  So their AI has a  long way to go to live up to the I part of the acronym. Sometimes it's a simple word and other times the listing has no change and it's the same issue. I've had buyers from other countries ask me to open sales (last one was in Italy) to their country.  I dumbed down the listing from descriptive to simply "fossil" with virtually nothing in the description and it still would only allow shipping in the US. After reviewing this multiple times with reps at eBay, all agree this isn't working but there is never a solution found.  I'm simply not interested in their international shipping program as it's unworkable.