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My photos are disappearing from sold listings, and from my listings

This morning all of the photos disappeared from a pair of shoes I just sold yesterday, and the shoes do NOT appear on the sold shoes list.  Now, I just missed a sale, because a buyer said they wanted to buy a pair of shoes, and a couple of minutes later, every single photo of the shoes mysteriously disappeared.  The thumbnail shows, but when you go to click on them, nothing is there.   Is the tech team working to restore our missing photos?  

 

  

Message 1 of 5
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4 REPLIES 4

My photos are disappearing from sold listings, and from my listings

Here are two of my affected listings.  

 

Item # 142805069552

Item # 142804853046

Message 2 of 5
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My photos are disappearing from sold listings, and from my listings

This happened with a least one of mine today.  Trying to figure it out. 

Message 3 of 5
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My photos are disappearing from sold listings, and from my listings

Same issue here. I found out because I started to get potential customers emailing me to ask if I had photos of my items. I see no consistent pattern as to which ones are affected and why. I have 1500+ listings! How many are affected? What is eBay going to do to remedy this problem? I'm sure, as usual, they will say nothing, maybe fix the problem, then act like it never happened. Sellers like me who could potentially have hundreds of affected listings will have to spend days or longer re-shhoting and re-listing tons of items.
Message 4 of 5
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My photos are disappearing from sold listings, and from my listings

This is actually approaching a week that this problem has happened. I went through about 30 of my listings and 10 were just as you described. All photos gone. If I have to take photos again for 200+ listings! Aw man! Why is this not fixed. I mean c'mon! One week of this and no answers. Seriously??!??

Message 5 of 5
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