eBay

woothy · ‎03-26-2019

My sales have dropped dramatically & I have to assume it is due to the variety of system problems everyone is currently experiencing. I was consistently averaging 3.5 sales per day. Notice I said averaging. Yes there were days with no sales & some with 7 but a pretty consistent average. Started dropping 3/1 & now for the past 10days I have been getting less than 1 per day. Why can't we get some concrete answers as to what is going on and a specific time to have things fixed????? I understand there can be issues but please be up front about it. If you talk to CS, there are no problems. Maybe the techs just need to hit the "restore" button.

3eyedfishcatcher · ‎03-26-2019

Hitting restore would admit you were wrong. It would say your changes are unwanted and were not needed. It would also be admitting you released yet another up date with out testing it fully. After all the CEO came from a pharmaceutical company. They are not know for being open and upfront with their customers or for acting in their customers best interest. Really they are just good for over billing and finding more than one way to charge you for the same thing.

Anonymous · ‎03-27-2019

I've been seeing the same thing and there IS a glitch!!! Anyone still using Windows 7 and Internet Explorer are unable to sign into eBay and this has been going on for close to a MONTH now!!! I Have to use an old email to get to eBay on that laptop. I do have a laptop with Windows 10 that I do my selling work off of in the AM and that works just fine. I'm old, not tech savvy and there are a LOT of buyers out there just like me who can't afford new equipment every time it comes out. SO it makes you wonder just HOW many W7/IE buyers there are out there who get frustrated just TRYING to get on eBay and go elsewhere to shop?!? Supposedly this is being addressed by eBay tech but it's lost me a LOT of sales!!! I feel like it's being ignored and they are hoping that it will just go away. This is a VERY frustrating problem and I hope that your sales improve too.

karmy2005 · ‎03-28-2019

Really? I haven't experienced that glitch yet. I use Windows 7 and Internet Explorer and come on ebay everyday with no problems signing in with either. I use 2 different browsers cause I have 2 anchor stores. I open up one account on each browser. I did buy some things on ebay with no problems.

Sales will always be up and down no matter who you are. My main store had great sales last week, but is below average this week. My 2nd store was decent last week, but is doing great this week.

greg5000 · ‎04-05-2019

It's a combination of things (and many technical issues), but @Anonymous is correct and there is a serious problem with the eBay Home Page impacting many users. I've been trying to spearhead this issue since the beginning of March. It's not only impacting IE 11/Windows 7 users, but also some other browsers and mobile devices. Only a small population of eBay Customers posts here at Community Boards, so most problems aren't being reported. I just started posting here after being a very frequent Buyer since 2010 and I'm also experiencing the Home Page error daily.

I've also stopped buying on the site until eBay cleans up it's act and starts to address issues properly.

I'll be emailing eBay Management over the weekend to put more focus on this. I previously worked in San Jose, CA and lived nearby the eBay Headquarters. Last year I was invited to meet the Leadership Team. If I met them today I would tell them they should all pack up there desks and move on.

woothy · ‎04-06-2019

I called eBay this morning to complain again. I transferred all my duplicates to another site a couple of weeks ago so we are talking the same inventory on both sites. Excluding today, for the past week I have had 6 sales on eBay and 25 on the other site. Today no sales on eBay and 13 on the other site. And I am not referring to the river. At least the rep I spoke to admitted there were problems (& that was a first). I told them that I would hang on until the end of the month for them to get things fixed.

pburn · ‎04-06-2019

Only 5.19% of Americans use IE as a browser. Not all of that 5.19% is using IE11, and not all who use IE11 are using it with Windows 7, and not all of those using IE11 on with Windows 7 are trying to buy on eBay.

Do you really think the issue has lost you a lot of sales? Because the statistics just don't bear that out. I can't figure out how a person would come to that conclusion based on the facts.

All a user has to do is switch to another browser. People who buy on line are more savvy than they're being given credit for. They'll know enough to do an internet search and see that all they have to do is use a different browser. They're not stupid.

greg5000 · ‎04-07-2019

@pburn wrote;

Only 5.19% of Americans use IE as a browser. Not all of that 5.19% is using IE11, and not all who use IE11 are using it with Windows 7, and not all of those using IE11 on with Windows 7 are trying to buy on eBay.

Do you really think the issue has lost you a lot of sales? Because the statistics just don't bear that out. I can't figure out how a person would come to that conclusion based on the facts.

All a user has to do is switch to another browser. People who buy on line are more savvy than they're being given credit for. They'll know enough to do an internet search and see that all they have to do is use a different browser. They're not stupid.

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First, you do realize that eBay has an international presence and is used all over the world. You state that "only 5.9% of Americans use IE as a browser." Even if that number was correct (and you provide no source for your data and no way to prove this), eBay has users all over the world and I'm sure many are still using older PCs with Windows 7 & 8 and IE 11. If we extrapolate this to a Worldwide Diverse Population, maybe there are 20% or more "People" using IE as a browser.

The lost sales are the result of a number of things imploding all at once at eBay and the Home Page error is just one of these. There are so many simultaneous Technical Issues that at any given moment I think almost every eBay user is experiencing some problem every day. For me it's the Home Page Error and a number of Technical Issue I reported that still aren't fixed. Now the forced GTC is resulting in poor search results, upset Sellers who are leaving, and Buyers like me who have shopped here for a long time and are tired of the Poor Customer Support and push back (instead of acknowledging the problem and fixing it). Then there are those here at Community Boards who join-in to push back on those raising valid concerns, which doesn't help to resolve the problems.

I'm a former Tech Manager for a large International Company and I prefer IE 11, which works on all other websites. I've stopped buying here at eBay until this and other issues are resolved. The more I see negative push packs from those in the Community (and eBay), the more I and others will not want to be Customers here.

@Anonymous

alan@ebay

brian@ebay

Anonymous · ‎04-07-2019

Thanks SOOOOOO much greg5000, for having my back and your continued push to get the technical issues addressed!!! Those seem to be sliding through that proverbial cracks and I have my doubts this will ever get fixed. In the mean time, my sales continue to plummet and I think it's more from the glitches then the GTC horror forced on us sellers. I don't think THAT will start affecting us until a month into it. Something else to look forward too!!! PLEASE keep pushing on this.

pburn · ‎04-07-2019

@greg5000 wrote:
First, you do realize that eBay has an international presence and is used all over the world. You state that "only 5.9% of Americans use IE as a browser." Even if that number was correct (and you provide no source for your data and no way to prove this), eBay has users all over the world and I'm sure many are still using older PCs with Windows 7 & 8 and IE 11. If we extrapolate this to a Worldwide Diverse Population, maybe there are 20% or more "People" using IE as a browser.

Thanks for your response. It gives me a chance to post the link for the source of my statistics. I posted it several times on another thread and am more than happy to post it here.

http://gs.statcounter.com/browser-market-share/all/united-states-of-america

The same source also cites IE market share worldwide. Funnily enough, IE usage dips down to 2.58%! So there goes your 20% estimate!

http://gs.statcounter.com/browser-market-share

If you'd care to post sources from some opposing viewpoints, I'd love to take a look at them.

As I've stated in previous posts on this and other threads, the percentage of eBay users who are trying to access the site with Windows 7/IE11 isn't nearly as high as you propose. You've already miscalculated the figures on American users of IE versus worldwide users. American users total 5.19 percent and worldwide users total 2.58%. Your guesstimate of worldwide users, based on American users of 5.19% was "20% or more." You estimated a 400% increase in worldwide IE user over American users when, in reality, the percentage takes a 50% drop!

If worldwide IE users are 2.58%, how many of that 2.58% are using IE11? Somewhat fewer, right? And, of that reduced percentage, how many are using IE with Windows 7? Surely not all of them, right? And then, of that reduced percentage, how many are accessing eBay? An even smaller percentage, right? And how many of that reduced percentage are experiencing the same issues you describe? We're talking a pretty low percentage by now.

eBay representatives have already posted that they are not seeing widespread reporting on this issue and they cannot replicate it. Tagging them on every post will probably not yield a different result.

I know you prefer IE11, but if using Chrome will solve your problem . . .

P.S. You mentioned "Buyers like me who have shopped here for a long time . . . " You've been registered nine years. I've been registered over 20.

greg5000 · ‎04-07-2019

@pburn wrote;

Thanks for your response. It gives me a chance to post the link for the source of my statistics. I posted it several times on another thread and am more than happy to post it here.

http://gs.statcounter.com/browser-market-share/all/united-states-of-america

The same source also cites IE market share worldwide. Funnily enough, IE usage dips down to 2.58%! So there goes your 20% estimate!

http://gs.statcounter.com/browser-market-share

If you'd care to post sources from some opposing viewpoints, I'd love to take a look at them.

As I've stated in previous posts on this and other threads, the percentage of eBay users who are trying to access the site with Windows 7/IE11 isn't nearly as high as you propose. You've already miscalculated the figures on American users of IE versus worldwide users. American users total 5.19 percent and worldwide users total 2.58%. Your guesstimate of worldwide users, based on American users of 5.19% was "20% or more." You estimated a 400% increase in worldwide IE user over American users when, in reality, the percentage takes a 50% drop!

If worldwide IE users are 2.58%, how many of that 2.58% are using IE11? Somewhat fewer, right? And, of that reduced percentage, how many are using IE with Windows 7? Surely not all of them, right? And then, of that reduced percentage, how many are accessing eBay? An even smaller percentage, right? And how many of that reduced percentage are experiencing the same issues you describe? We're talking a pretty low percentage by now.

eBay representatives have already posted that they are not seeing widespread reporting on this issue and they cannot replicate it. Tagging them on every post will probably not yield a different result.

I know you prefer IE11, but if using Chrome will solve your problem . . .

P.S. You mentioned "Buyers like me who have shopped here for a long time . . . " You've been registered nine years. I've been registered over 20.

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Feels like a tennis match, but returning the ball .....

I've already posted some statistics as have others. Please see the Wikipedia summary on Browser Usage (below), which I also referenced previously. The NetMarketShare reported desktop usage for IE in 2018 was estimated at 9.66%. Please also read the section regarding "Accuracy". Specifically where it states; "Certain anti-virus products fake their user agent string to appear to be popular browsers." A "popular" browser might be Chrome, but in fact the user is actually on IE or another browser.

https://en.wikipedia.org/wiki/Usage_share_of_web_browsers

There's a lot going on to collect the data and it's not a science, it's a very rough and inaccurate estimate. Companies collecting this date are reporting many different numbers.

You were stating a number for "Americans" (i.e. U.S. users). Based on the population of the United States (approx. 327.2 Million in 2018) and the Worldwide population (approx. 7.6 Billion in 2018), I provided a rough estimate of how many IE users there might be Worldwide (i.e. 20%).

Glad you've been here at eBay for 20 years. I'm trying to help, so that you can enjoy the eBay experience for another 20 years.

alan@ebay

brian@ebay

@accessorymn

pburn · ‎04-07-2019

Why do you keep tagging the blues?

greg5000 · ‎04-07-2019

Appreciate the thanks!

I just posted some additional information that might shed some light on the IE browser numbers. Specifically how companies track this, and that someone using Internet Explorer as their browser might be recognized as a Chrome user. The Browser Usage data is all over the map, not accurate, and not reliable.

greg5000 · ‎04-07-2019

@pburn wrote;

Why do you keep tagging the blues?

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I copied Alan & Brian so they can see the Details about the Browser Usage and how inaccurate and unreliable the data is.

I've been working with Alan to try to resolve the Home Page Error since last month and Brian just joined in the dialogue last week.

pburn · ‎04-07-2019

They've already responded to your concerns about Windows 7/IE11. Sounds like this is their definitive answer:

https://community.ebay.com/t5/Technical-Issues/EBAY-ANNOUNCES-THEY-NO-LONGER-SUPPORT-INTERNET-EXPLOR...

"Hi @greg5000, happy to clarify that this is actually not a heavily reported issue. As I mentioned, though there are some threads regarding this on the Discussion Boards, we are not seeing widespread reports. Additionally, though I understand you are working with brian.t@ebay & alan@ebay to get to the bottom of this, so far in the investigation we are not able to replicate the problem on our end. I consulted with brian.t@ebay directly on this topic and he advised that those who are have this experience check their add-ons/plugins for a potential cause.

To reiterate, at this time we have not been able to replicate the problem on our end after lengthy testing and this is a strong indicator that the issue is local. This means the problem is originating on a member's end and not eBay's. Our recommendations remain the same; be sure your browser is fully up to date, confirm that there are no plugins or add-ons that are interfering with the eBay site, and consider utilizing a different browser if you continue to run into issues. We of course will monitor and review any additional reports, but unless we can identify an issue on our end we won't be able to resolve this for you."