@wastingtime101 wrote:End dates are still off today @valueaddedresource by a day and an hour.
The day issue started the 10th which is why I don't think it's a Leap Day thing. If it was attributable to Leap Day, one would assume listings created Jan 29 - Feb 9 would also be impacted.
The hour off I think can be attributed to Daylight Savings because that issue started on the 11th on listings with an erroneous 'end date' of Mar 10, and Mar 10 is when clocks change.
None of these issues are impacting GTC renewals - it's exclusive to new listings.
@wastingtime101, @valueaddedresource, @closetqueen2014 and devon@ebay
I think the one hour difference is key here.
I agree, that is probably because of the switch to Daylight Savings Time, but the thing is ... eBay never used to account for the time switch between Standard Time (ST) and Daylight Savings Time (DST). Listings that started before the switch and ended afterwards, would end/relist/renew either an hour earlier or an hour later, because they always lasted for 24 hours times however many days they were supposed to last.
We always get questions about that ... twice a year, every year, after the time changed. Sellers were surprised that their listings were ending/relisting/renewing either an hour earlier or later than the sellers expected them to.
This is new. eBay never used to adjust listing times because of the time change to/from DST to keep the ending times the same.
So what has changed, is that the program algorithm that calculates the ending/renewing/relisting time has changed, so that the end/renew/relist will occur at the same hour of the day. The new algorithm apparently was put into place on February 10, so that listings that end after the DST time change on Mar 10, will end at the same time of day, instead of ending earlier(or later) by one hour.
It also appears that the new algorithm is not taking into account that this is a leap year, so February has 29 days instead of 28. So there is an unrelated leap-year miscalculation in the new algorithm, which was just put into place February 10. The new algorithm is not correctly compensating for the leap day, Feb. 29.
"None of these issues are impacting GTC renewals - it's exclusive to new listings."
That statement is not entirely correct. Older GTC listings (which were started during DST) are now showing that they are ending an hour later, on the same day of the month that they were originally started. If you look up a GTC listing that was started some months ago during DST, and which is going to renew during Standard Time, you can see that the overall time interval has been lengthened by one hour.
Theoretically, this lengthening/shortening of the time interval would only apply to a listing that was started in DST and the next ending/renewal/relisting will be in ST, or vice versa. If the algorithm is calculating it correctly so that the ending/renewal/relisting time doesn't change because of the time change.
(Note: Coordinated Universal Time or UTC doesn't include Daylight Savings Time.)
@valueaddedresource wrote:
@wastingtime101 wrote:
@valueaddedresource wrote:
@katwalker23 wrote:
I was hoping this error would straighten itself out by today, 3/1. But the items I've listed today all end on 3/31. Unless eBay fixes this, I will need to end my listings that would automatically renew on 3/31 to avoid insertion fees.
devon@ebay - any updates? As you can see, this is going to become a real problem for some sellers by the end of the month.
I was going to post the same yesterday 2/29 when it showed listing renewal on 3/28. I've been saying from the beginning this is an error and didn't appear to be tied to Leap Day. The issue not resolving by now confirms that.
Again, it's only happening on new listings created Feb 10 and later. It's not affecting listings created Feb 9 and earlier that keep renewing.
devon@ebay kyle@ebay elizabeth@ebay - your compatriots in frontline customer service are going to be flooded with complaints at the end of the month if this is not resolved. Any updates?
@valueaddedresource As of now we do not have any updates to share on this. Once we do hear something we will come back and share with yourself and others.
Devon,
