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JavaScript issue when logging in

I am going to give as many details as I can to help troubleshoot the issue.

 

I'm a seller and have been for nearly a year. I've never run into this problem until now. Same browser, firefox, the entire time. The most recent things I've done are:

 

Started an eBay Store Subscription.

I turned on 2-step verification.

 

The problem seems to have begun when I turned on verification. So I turned it off (and back on) a few times. Still getting...

 

eBay requires that all visitors be running JavaScript. This page is validating your browser's JavaScript engine and functionality.

 

So I installed an addon to allow JS. I made sure everything that popped up eBay related was checked as trusted. Still got the error.

 

What's really odd is, the login seems to work. I can immediately go to ebay.com and I'm logged in. I can do almost everything perfectly normally.

 

The problem continues when I want to visit something store related, specifically - Edit Store and Subscriber Discounts.

 

I've removed the JS addon since it didn't seem to be working anyway. And I've cleared cache, etc.. again, the actual login seems to work, but is in an endless loop when I try to visit those two specific areas of eBay.

 

Help? 😊

Message 1 of 7
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6 REPLIES 6

Re: JavaScript issue when logging in

Other folks have noticed issues lately with the edit store link and the subscriber discount link.

 

See here:

 

https://community.ebay.com/t5/Technical-Issues/Is-anyone-able-to-change-their-store-banner/m-p/31540...

 

https://community.ebay.com/t5/Technical-Issues/Subscriber-Discount-Page-NOT-WORKING/m-p/31541493#M79...

 

There is a workaround for the store edit link if you are still having problems.

Message 2 of 7
latest reply

Re: JavaScript issue when logging in

If you restart Firefox, you may need to re-enable JavaScript. See if there is a little plug-in icon in your address bar:

 

eburtonlab_0-1611343699526.png

It is not clear to me if the problem is actually with JavaScript not being enabled, or if the JavaScript error is a side effect of some other problem.

 

You can check if JavaScript is actually enabled in your browser here:

 

https://www.whatismybrowser.com/

 

It is possible for JavaScript to be enabled in general, but disabled on a particular site, though.

Message 3 of 7
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Re: JavaScript issue when logging in

Yeah, it's up to date and enabled. Hopefully they can get it fixed soon. I just bought a store subscription and looking forward to fully setting it up. I was able to do some stuff, but then hit the login loop lol

 

Thank you!

Message 4 of 7
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Re: JavaScript issue when logging in

Re: JavaScript issue when logging in

Sorry I disappeared, I had shipping and such to do this evening. I don't know what's changed, but it all works now.

 

Thanks for the ideas and tips!

Message 6 of 7
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Re: JavaScript issue when logging in

You are very welcome -- glad to hear things are working again!

Message 7 of 7
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