KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998
I seem to be encountering a bug with an item not received case and I'm wondering if anyone else is experiencing the same thing? A buyer opened an INR case against me for a package that's been confirmed delivered to the address they provided, but when I try to update the tracking in the case it defaults to and stays locked on "No, I don't have a tracking number". It will not let me switch to "Yes, I will provide tracking number". I don't want to submit the number if it also submits the conflicting selection of not having a tracking number with it. I'm not sure it's even possible to submit the number because it won't even let me select USPS as the carrier either. I'm experiencing this issue on both my computer (Windows) and phone app (Android).
I've always been able to select yes and add the number without issues in the past, so a bit concerning as I'm on the clock to respond. For clarification, do I even have to update the tracking on the case if the number is already listed on the order page? I was always told by support and other sellers to update it anyway, but I'm not sure if it's actually necessary.
Can you put the tracking number in without answering the question? Thinking maybe it automatically changes to yes when you enter the tracking#???
