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Issue with "this is a gift" custom option with packing slips.

For the last 2 weeks the option for "this is a gift" is not working for me, while lines for subtotal, sales tax, shipping and total are not shown, the individual cost of each line item is. I have cleared my cache and history several times to make sure this is not an issue with my browser. Blocking out the pricing with a sharpie is an option but looks sloppy and unprofessional. It would be great to have this feature working again. Any tips for what I might be doing wrong or is this an eBay technical issue?

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Issue with "this is a gift" custom option with packing slips.

Since items on eBay are always sold, it is never a gift (and marking such is a crime in itself) so if you are talking doing it on this site; yes-they probably removed it. 

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Issue with "this is a gift" custom option with packing slips.

No, I am not a criminal. This a normal customer service feature I have used for years and is intended for buyers who ship the purchase to a 3rd party as a gift and, aside from maybe you, is not normally considered a criminal enterprise - gift receipts / packing slips are widely used.  If I planned on committing fraud I would simply leave the packing slip out in favor of plausible deniability. 

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Issue with "this is a gift" custom option with packing slips.


@the2by2zoo wrote:

For the last 2 weeks the option for "this is a gift" is not working for me, while lines for subtotal, sales tax, shipping and total are not shown, the individual cost of each line item is. I have cleared my cache and history several times to make sure this is not an issue with my browser. Blocking out the pricing with a sharpie is an option but looks sloppy and unprofessional. It would be great to have this feature working again. Any tips for what I might be doing wrong or is this an eBay technical issue?


Yes, we've noticed that also.............

elizabeth@ebay 

 

This isn't on the "Tech Problem list"..........so perhaps you could check...........screenshot of the page we're talking about:  Note.......gift option.......previously checking that would kill the price from showing on the packing slip.  

 

Screenshot (339).png



 

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Issue with "this is a gift" custom option with packing slips.

devon@ebay 

 

no acknowledgement, nor put on Tech list?  Still happening........

Message 5 of 7
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Issue with "this is a gift" custom option with packing slips.


@dhbookds wrote:

devon@ebay 

 

no acknowledgement, nor put on Tech list?  Still happening........


Hey @dhbookds! I will get this sent over to our Shipping Team and if they are needing anymore details I will  let you know. 

Devon,
eBay
Message 6 of 7
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Issue with "this is a gift" custom option with packing slips.

devon@ebay              thanks

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