Frustrating, isn’t it? Here is the email address for the support team that works with this integration process: help@connectebaysupport.com. There is a phone number is well (I don’t have it readily available) but it is useless. Just a message and then it disconnects.
In my case it took them almost a month to even contact me, so plan on waiting a bit. Once they reached out to me, the problem was resolved in about a week. What the actual problem was, I don’t know. But whatever they did allowed me to complete the integration.
Good Luck! Once you get up and running, it is pretty easy to navigate and use!
