cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Impossible to Contact Ebay about technical issues

eBay system has been acting very strangely for the last week or so--strange error messages, lack of response, and much more. 

There is no way to inform eBay about technical problems.  The help/questions link just gives you a menu of how to resolve selling/buying problems.  There is no way to contact tech support directly or to complain or give feedback to the folks who maintain and update that big mysterious program that we all rely on.  Without user feedback, how do they know if there are things wrong with the system?  Why don't they send us messages about system problems or updates in progress?  

Message 1 of 5
latest reply
4 REPLIES 4

Re: Impossible to Contact Ebay about technical issues

1) Write out your tech problems in a new thread here.  Be clear and organized.

2) On the page that you're having issues with, click the Comments? or other Feedback link, summarize your issue,  and include a link to the Community thread

also) Touch the mic icon on your phone and say "call eBay technical support"

Typos courtesy of Lithium.
Message 2 of 5
latest reply

Re: Impossible to Contact Ebay about technical issues

I just spoke with customer service. I'm unable to list clothing because I get the error message "It looks like there's a problem with this listing. The item specific Size Type is missing. Add Size Type to this listing, enter a valid value, and then try again." The size IS listed. When I try to list it again, I get the same message with "Style Type missing". Customer service had the same problem when they were working with my listings and she was unable to help me. She said they're getting numerous callers with the same problems. They've notified their IT department, but she said it can take up to 72 hours for them to work on it. Ugh!!!
Message 3 of 5
latest reply

Re: Impossible to Contact Ebay about technical issues

I too am having this problem. And, my drop-down item specifics do not work (as drop-downs) and those item specific boxes that are required now mysteriously have the "remove" option available. Further, I am now (for the first time) unable to consistently upload photos.
Message 4 of 5
latest reply

Re: Impossible to Contact Ebay about technical issues

Welcome to the new millenium.

Message 5 of 5
latest reply