eBay

upscale_shop · ‎10-25-2017

This morning the image uploade is experiencing some severe issues. Images don't upload on first attempt. When trying to reupload, the spinning green wheel just keeps spinning. I have to save draft, go out, get back in, select "complete draft" and then images load.

Using the editor to rotate images, it shows them correct after hitting Save, but when completing the listings, images revert back to original position. Then I have to Revise and fix images again. It has happened on the last three listings I was trying to create.

kimberleys_attic · ‎10-25-2017

I have been trying to upload listings from TurboLister since last night. They are failing because of image submission failure. What a pain in the neck. At least I know not to try directly, since that is not working either.

missalayneys · ‎10-25-2017

I am having major issues as well. After a little researching it seems that my computer is detecting security issues with the Java applet that Ebay uses in the image uploading. I have a Mac, so security is pretty tightly controlled and any little change can cause a major problem. I haven't been belt figure out why it's working fine some of the time and just the dreaded spinning green wheel other times.

vinylhounds · ‎10-25-2017

Same problem here. The spinning wheel of death is costing us $.

upscale_shop · ‎10-25-2017

The only way it worked for me was to create the listing without images, save as draft, open draft to complete and uload images. For some reason, that has been working, even though it is much more time consuming.

lost-lizard-trading-company · ‎10-29-2017

It's late on 10/29 and the spinning wheels problem is bad tonight on the single listing form. Upscale, your work around--save and go back into drafts to complete--works. Helpful hint, but an aggravating situation. Fix it, eBay.

upscale_shop · ‎10-30-2017

Not working again this mnorning - spinnng wheels. the workaround takes way longer to accomplish a simple listing.

@Anonymous any ETA on this being fixed? Thanks.

ekmadonna · ‎10-30-2017

same here, can't list new items. green circle of death just keeps spinning. been trying for 2 hours. right before the busy season of course. I can always work on QList and Betsy I guess.

terrycanarsky · ‎10-30-2017

Same here - just hit us.

~M

Anonymous · ‎11-01-2017

@upscale_shop wrote:

This morning the image uploade is experiencing some severe issues. Images don't upload on first attempt. When trying to reupload, the spinning green wheel just keeps spinning. I have to save draft, go out, get back in, select "complete draft" and then images load.

Using the editor to rotate images, it shows them correct after hitting Save, but when completing the listings, images revert back to original position. Then I have to Revise and fix images again. It has happened on the last three listings I was trying to create.

Hi @upscale_shop, can you let me know what troubleshooting steps you've taken so far? What browser you are running into this issue on? If you have screenshots of what you are seeing, it would be of great help when getting this over to our tech teams!

relaxintowealth · ‎11-01-2017

I had the same issue this morning.Just got the photos up an hour ago.

aunt_sallys_treasures · ‎11-01-2017

November 1......still spinning. Tried the save draft, but that did not work either.

upscale_shop · ‎11-01-2017

@Anonymous wrote:
@upscale_shop wrote:
This morning the image uploade is experiencing some severe issues. Images don't upload on first attempt. When trying to reupload, the spinning green wheel just keeps spinning. I have to save draft, go out, get back in, select "complete draft" and then images load.

Using the editor to rotate images, it shows them correct after hitting Save, but when completing the listings, images revert back to original position. Then I have to Revise and fix images again. It has happened on the last three listings I was trying to create.
Hi @upscale_shop, can you let me know what troubleshooting steps you've taken so far? What browser you are running into this issue on? If you have screenshots of what you are seeing, it would be of great help when getting this over to our tech teams!

Hi @Anonymous

Running Firefox latest, but the same thing happens with IE. Just tried the usual steps - clear cache, cookies, clean disk. All to no effect.

Just so you know, the issue is not consistent. It can happen ten times in a row, then it is back to normal with no changes on my part for a day or two before it happens again.

Perhaps, others experiencing the issue (it's on several boards) can chime in with their reports of Browser used, Troubleshooting steps, et cetera.

tic_toc_doc · ‎11-01-2017

This started for me too as of last night. Every image I try to upload any images (including images in active listings) it gives the "Invalid photo (CLERR002)" error. I was able to upload using Edge (which I am not a fan of). If I try to "revise" a scheduled listing done through Edge in FF I get the same error so it is definitely a FF/eBay issue. Did the "refresh FF" exercise, no good. Cleared cache, etc, NO GOOD. Please fix this or provide a workaround eBay.