Image search not working like normal

[buickriv1]

When trying to search an image I get random listing not even close to what I am looking for. I have tried many simple items to see and it keeps showing pretty much the same thing. I have tried on both iPhone and android. It is a nice feature to have and curious if its localized or everybody is have the issue. Hopefully it can sorted out quickly .  

I have cleared my cache and recent searches 

I do not have lock feature on, just default settings

Reset phone and closed app

Not sure what else to do , any suggestions will be helpful 

Thank you

[alykatz0]

It’s not you, I have seen many people saying the same thing.  All I get is plants for results!!!  This really puts a damper on things.

[eburtonlab]

In the past there have been similar issues with image search returning apparently unrelated or only loosely related items.

If you want to report this to eBay, try shaking your phone while using the app to trigger a submission form.

Try image search again later. Possibly after the next update it will work better again.

[pl-randoms]

Same here. A pic of my keyboard number keypad came up with lemongrass seed listings, a toy train...strawberry seeds and LED led. All red. The train is green.

[wastingtime101]

Hi elizabeth@ebay - can you check with the mobile team if there's an open tech ticket on this and if so, please update the pinned post on this forum? In the last day, including this thread there are numerous others linked below. There are even more posts on revived old threads.

https://community.ebay.com/t5/Ask-a-Mentor/Search-image/m-p/34560412

https://community.ebay.com/t5/Selling/Image-search-no-longer-working-since-yesterday/m-p/34560231

https://community.ebay.com/t5/Ask-a-Mentor/Ebay-Photo-search-brings-up-unrelated-items/m-p/34559871

https://community.ebay.com/t5/Ask-a-Mentor/Image-search-is-pulling-up-HACKERS-Listings/m-p/34559578

https://community.ebay.com/t5/Ask-a-Mentor/Pictures-are-not-coming-up-the-right-image/m-p/34559356

https://community.ebay.com/t5/Mobile-Apps/Image-Search-Now-Only-Shows-Unrelated-Items/m-p/34559182

https://community.ebay.com/t5/Ask-a-Mentor/Search-by-picture-using-camera/m-p/34559126

https://community.ebay.com/t5/Selling/Picture-search-not-working-or-inaccurate/m-p/34559056

https://community.ebay.com/t5/Ask-a-Mentor/Image-search-is-not-producing-accurate-results/m-p/345589...

[elizabeth@ebay]

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@wastingtime101 wrote:

Hi elizabeth@ebay - can you check with the mobile team if there's an open tech ticket on this and if so, please update the pinned post on this forum? In the last day, including this thread there are numerous others linked below. There are even more posts on revived old threads.

https://community.ebay.com/t5/Ask-a-Mentor/Search-image/m-p/34560412

https://community.ebay.com/t5/Selling/Image-search-no-longer-working-since-yesterday/m-p/34560231

https://community.ebay.com/t5/Ask-a-Mentor/Ebay-Photo-search-brings-up-unrelated-items/m-p/34559871

https://community.ebay.com/t5/Ask-a-Mentor/Image-search-is-pulling-up-HACKERS-Listings/m-p/34559578

https://community.ebay.com/t5/Ask-a-Mentor/Pictures-are-not-coming-up-the-right-image/m-p/34559356

https://community.ebay.com/t5/Mobile-Apps/Image-Search-Now-Only-Shows-Unrelated-Items/m-p/34559182

https://community.ebay.com/t5/Ask-a-Mentor/Search-by-picture-using-camera/m-p/34559126

https://community.ebay.com/t5/Selling/Picture-search-not-working-or-inaccurate/m-p/34559056

https://community.ebay.com/t5/Ask-a-Mentor/Image-search-is-not-producing-accurate-results/m-p/345589...

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Thank you @wastingtime101. I am getting this reported now.

[elizabeth@ebay]

Hi everyone! 

I have just heard that this is a current known issue and is being quickly worked on for a resolution.

[wastingtime101]

Thanks for reporting and for the update, elizabeth@ebay .

[19thecollectorshouse88]

Good evening! Are there any further updates when they will have the image search problem resolved? I reported to an agent last night at 11pm (7-8-2024). I haven't heard anything since. Thank you

[buickriv1]

Seems to working now!! YAY 

[wastingtime101]

Good news. Thanks for the update @buickriv1 .