@sassykzt wrote:
I've reported this now for 6 wks. . Items sold today ( 8 / 23) should be shipped by 8 /25 , but in the seller's hub says Sept 5. Also the delivery dates are also way off by adding the extra 2 wks. My business policies: chose Ground Advantage w/ 2 day handling but my listings show "standard shipping" . I tried updating the business policies but they won't update. Also tried bulk edit, nothing updated to ground advantage. Tried updating individual listings, still nothing updated and am stuck with the 2 wk. handling time and standard shipping. Every Sunday my listing update to show a 14 day window and then that date is the same all week long.
I've had cancellations after buyers sees estimated delivery -- thay state they don't want to wait so long. I've tried explaining that I ship usually same day or 1 day and they will receive their item usually within 2 - 5 business days. I tried several times to contact cust. service and they made tickets ( this was 6 wks ago) . How can I get this fixed? Also any new listings posted 6 wks ago - today have this same problem, so ending them and reposting as new or sell siimilar doesn't help. This happens on Chrome, Firefox, Edge, Safari and ios app. Once I purchase the labels the delivery date estimates are fine but this is awful for someone looking at listings and estimated delivery dates.
Thank you for listening! Any thoughts would be appreciated.
Hi @sassykzt and everyone else experiencing this issue. We appreciate you bringing it to our attention. We've gotten this over to our shipping team to see if we can get to the bottom of what's going on. We will touch base once we have an update.
Elizabeth,
@sassykzt wrote:
I've reported this now for 6 wks. . Items sold today ( 8 / 23) should be shipped by 8 /25 , but in the seller's hub says Sept 5. Also the delivery dates are also way off by adding the extra 2 wks. My business policies: chose Ground Advantage w/ 2 day handling but my listings show "standard shipping" . I tried updating the business policies but they won't update. Also tried bulk edit, nothing updated to ground advantage. Tried updating individual listings, still nothing updated and am stuck with the 2 wk. handling time and standard shipping. Every Sunday my listing update to show a 14 day window and then that date is the same all week long.
I've had cancellations after buyers sees estimated delivery -- thay state they don't want to wait so long. I've tried explaining that I ship usually same day or 1 day and they will receive their item usually within 2 - 5 business days. I tried several times to contact cust. service and they made tickets ( this was 6 wks ago) . How can I get this fixed? Also any new listings posted 6 wks ago - today have this same problem, so ending them and reposting as new or sell siimilar doesn't help. This happens on Chrome, Firefox, Edge, Safari and ios app. Once I purchase the labels the delivery date estimates are fine but this is awful for someone looking at listings and estimated delivery dates.
Thank you for listening! Any thoughts would be appreciated.
Just wanted to check real quick @sassykzt, are you still having issues, because your estimated delivery dates are looking up to date for me now?
Elizabeth,
@wastingtime101 wrote:
This one was already solved elizabeth@ebay . sassykzt got a call from someone at eBay after Brian Burke escalated last week. The problem was in their shipping preferences and the way they had working days set up.
There are several different threads floating around about extended dates with different issues involved each time. See:
https://community.ebay.com/t5/Selling/Shipping-timeframe-changed-to-2-weeks-in-USA/td-p/33950337
Thank you so much @wastingtime101!
Elizabeth,
