07-12-2018 07:28 AM
This has always had glitches, but finally started to work properly.
Now eBay has changed it so that it no longer works, AGAIN. Plus, they removed the 'mark as answered' so it now keeps showing up as not answered, even tho it is.
When u click on unaswered question, it shows question answered in my messages, but still keeps saying I 'have i active item with questions from buyers'. No way to delete it.
Now I'll have to keep clicking on it since I have no way of knowing if it is a new message or an old already answered question.
Once again, ebay does not test b4 changing and changes something that finally worked perfectly fine.
So frustrating!
Solved! Go to Best Answer
07-12-2018 12:52 PM
Never mind about the 'mark as answered'. It still shows on the drop down menu next to the item.
07-12-2018 12:52 PM
Never mind about the 'mark as answered'. It still shows on the drop down menu next to the item.
07-12-2018 02:45 PM
IF you are using the new seller hub the feature to mark as read is not working. Also after you respond it does not update and will show a question that needs to be addressed. The original basic all selling page still is working. Just go to your summery or watch list page. Look for the activity tab on the left side of the page. Click on it and sellect selling from the drop down. This should bring up the old seller page where you can scroll to find the listing. Once you find the listing the drop down will have a option to mark as answered.
07-19-2018 02:35 AM
I just had this problem but have managed to find a work-around:
All done!