I have 1 active item with questions from buyers- Doesn't Work Properly

[stuff4divas]

This has always had glitches, but finally started to work properly.

Now eBay has changed it so that it no longer works, AGAIN. Plus, they removed the 'mark as answered' so it now keeps showing up as not answered, even tho it is.

When u click on unaswered question, it shows question answered in my messages, but still keeps saying I 'have i active item with questions from buyers'. No way to delete it.

Now I'll have to keep clicking on it since I have no way of knowing if it is a new message or an old already answered question.

Once again, ebay does not test b4 changing and changes something that finally worked perfectly fine.

So frustrating!

[stuff4divas · Accepted solution]

Never mind about the 'mark as answered'. It still shows on the drop down menu next to the item.

[bolara-1]

IF you are using the new seller hub the feature to mark as read is not working. Also after you respond it does not update and will show a question that needs to be addressed. The original basic all selling page still is working. Just go to your summery or watch list page.  Look for the activity tab on the left side of the page. Click on it and sellect selling from the drop down. This should bring up the old seller page where you can scroll to find the listing. Once you find the listing the drop down will have a option to mark as answered.

[saloonlibre]

I just had this problem but have managed to find a work-around:

1. From your Activity page, click All Selling under the Selling menu
2. Under your username (top-ish left) click Switch to classic view
3. On the item that has "Unanswered Question" flag, click More Options
4. Click Mark question as answered

All done!