Highly Suspicious Account Activity

[gwendolymay_0]

Hello,

I received confirmation of an order I did not place.  I had to reset my password to get into my account.  Upon review of my shopping cart and order history, there are additional gaming items in my cart. I do not game nor involved with Bitcoin.

This is highly suspicious I hope Ebay security is aware of this. I will keep looking to find a better way to report this.

Thank you

[berserkerplanet]

eBay does not monitor this forum, and account security issues are not handled in the forums anyway - you need to call eBay.

Yes it's suspicious -it looks like your account was accessed by a third party who changed the password and played around in the account (because of use of a weak password, password reuse, malware/keyloggers on your computer/device, phishing emails, public wifi, whatever). You need to take a look at your online security practices, and run malware scans to remove any infections so it doesn't happen again.

Call eBay and make sure that they are aware, and have them remove/cancel any purchases you didn't make.

https://pages.ebay.com/securitycenter/

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196

[dhbookds]

To reinforce what Berserker said..........  You NEED to call ebay and report an account takeover.......... 

@gwendolymay_0

[street-motto-cycles]

Try not to log in with facebook nor google as it does have issues. It might not have been anything you did but ebay platform being compromised. I have read on a few form on how signing with facebook has made their ebay page compromised. Still call ebay like everyone stated before me. Hope you get is solved.

[comics-scifi-collectibles]

@gwendolymay_0@Calling is the only way to report hacked accounts for security reasons.  I urge you to do this and all of these steps in this order asap.  

IF you are outside the US you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype

You will contact eBay in step 3.

The first and most important thing is to get it back in your control, and keep the hacker out. This is what you need to do, in this order of priority (to prevent warning the scammer if he is active at the time):

1) Check and correct all of your contact information (addresses, email addresses, phone numbers). Check your cell phone number as well, and make sure that it is your number (so the hacker can't reset the password by text after you change it).

https://www.ebay.com/help/account/changing-account-settings/changing-account-settings?id=4193

2) Change your password.

3) Next you need to report to eBay Customer Service that your account has been stolen. Ask them to check for any other active sessions and to end them all, this is VERY important as it will sign the hacker out of they are using the stay signed in option.

This phone number is available 24/7, and usually has a short wait time. Scroll down to the bottom and select CALL US.

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196&st=2&pos=1&quer...

This is where you can ask eBay to remove any transactions from your account, and refund your money. Be sure to ask for a credit for sellers fees if the hacker used your account to sell any items.

4) When your account gets hacked, it is almost always because your email account was hacked. So do what is needed to secure your email account as well. If you don't secure your email account then the hacker can get back in again easily.

5) Or, because your computer has malware on it, so run your antivirus and antimalware scans, and let them get rid of anything they find.

6) When you get your account back in your control, make sure that you change your password again, and change the security questions as well (because the hacker will have been able to see them). Don't use the same password as you use on other sites.

7) You should check your PayPal account if you have one. Check all your contact information in your PayPal account, remove any phone #s and addresses that are not yours. Especially check cell phone #s. Change your password, and any security questions.

😎 If you allowed "quicker checkout" on eBay or other websites (not recommended)y you can disable that by logging in to PayPal, then click the gear symbol ⚙ (top right). Click the Security tab, then Auto login at checkout > Update, then disable auto login for all devices > save the settings.

I am a community volunteer, not an ebay employee.