eBay

american-fashion-outlet · ‎09-30-2018

Buyers don't receive an emails where they have to confirm the order was cancelled/they have received a refund. Ebay doesn't refund fees for those transactions. Last week I've had a buyer that requested the cacellation, I agreed. Since then it shows "Cancellation is pending" and the final value fees remain charged and not credited. Couple days ago I had to cancel the order from my end, - the same situation. I even had to buy something from myself to see if the process has changed and eBay never mentioned it, so it turns out, the buyer receives a refund, but there is no email sent to cancel the transaction, if buyer goes to "My Purchases" under the cancelled order it will say: "The seller canceled this order—just confirm that you received a refund. Reply now." - buyer clicks "Reply now", but basically nothing happens, "Cancellation in progress" and final value fee charged! Is anybody else experiencing this? Is that a glitch?

songbirddu7 · ‎10-01-2018

tyler@ebay

Please add @american-fashion-outlet to the ticket for this particular technical issue.

Seems like it is identical to mine: Cancellations still "OPEN" after funds were properly refunded to buyers due to cancellations.

@american-fashion-outlet

Today, I've posted the same issue as yours on "https://community.ebay.com/t5/Technical-Issues/Open-Cancellations-on-Seller-Hub-AFTER-Refunds-Confir..."

Was relieved to receive a reply from tyler@ebay, confirming that it is a technical glitch and not a new process for cancellations.

As to your < final value fees remain charged and not credited>

I've called CSR to help recover FVFs manually, since it is a technical issue.

You may have to call CSR to recover the FVFs manually. In my case, I used the feature for CSR to return my call rather than hold for a CSR. Have your transactions details handy ie: the item number or the cancel id number.

tyler@ebay · ‎10-02-2018

@songbirddu7 wrote:

tyler@ebay

Please add @american-fashion-outlet to the ticket for this particular technical issue.

Seems like it is identical to mine: Cancellations still "OPEN" after funds were properly refunded to buyers due to cancellations.

@american-fashion-outlet

Today, I've posted the same issue as yours on "https://community.ebay.com/t5/Technical-Issues/Open-Cancellations-on-Seller-Hub-AFTER-Refunds-Confir..."

Was relieved to receive a reply from tyler@ebay, confirming that it is a technical glitch and not a new process for cancellations.

As to your < final value fees remain charged and not credited>

I've called CSR to help recover FVFs manually, since it is a technical issue.

You may have to call CSR to recover the FVFs manually. In my case, I used the feature for CSR to return my call rather than hold for a CSR. Have your transactions details handy ie: the item number or the cancel id number.

Thanks for the tag @songbirddu7!

Hi @american-fashion-outlet - sorry to hear that you've been impacted by this technical issue as well. I've gotten your account added to the ticket. Please contact CS for help getting those fees refunded manually. Let them know that this is a technical issue and that they should check their resources for the ticket number.

Tyler,

american-fashion-outlet · ‎10-03-2018

Thank you very much for getting back!

american-fashion-outlet · ‎10-03-2018

Thank you very much for getting back! The problem is fixed now!

fap_engineparts · ‎10-04-2018

tyler@ebay wrote:
@songbirddu7 wrote:
tyler@ebay
Please add @american-fashion-outlet to the ticket for this particular technical issue.
Seems like it is identical to mine: Cancellations still "OPEN" after funds were properly refunded to buyers due to cancellations.

@american-fashion-outlet
Today, I've posted the same issue as yours on "https://community.ebay.com/t5/Technical-Issues/Open-Cancellations-on-Seller-Hub-AFTER-Refunds-Confir..."

Was relieved to receive a reply from tyler@ebay, confirming that it is a technical glitch and not a new process for cancellations.

As to your < final value fees remain charged and not credited>
I've called CSR to help recover FVFs manually, since it is a technical issue.

You may have to call CSR to recover the FVFs manually. In my case, I used the feature for CSR to return my call rather than hold for a CSR. Have your transactions details handy ie: the item number or the cancel id number.

Thanks for the tag @songbirddu7!

Hi @american-fashion-outlet - sorry to hear that you've been impacted by this technical issue as well. I've gotten your account added to the ticket. Please contact CS for help getting those fees refunded manually. Let them know that this is a technical issue and that they should check their resources for the ticket number.