04-10-2018 03:05 AM
I can't choose "Economy shipping 11-35 days" (it is missing from the shipping policy options) and my shipping policy has changed from "Economy shipping" to "Economy SpeedPAK 10-15 days" - what is going on?? I can't guarantee shipping this fast, why has it changed without my consent and without notifying me?
04-11-2018 11:34 PM
04-17-2018 01:01 AM
What change did eBay make? Did they remove the "Economy shipping" option from China? Where is it documented? If this is the case, why haven't I received a notification?
04-19-2018 03:44 PM
if they do not arrange a change in shipping policy with freight options like AliExpress does, I'll stop buying on eBay!
04-20-2018 04:12 PM - edited 04-20-2018 04:13 PM
I had the same happen to me!
Absolutely furious that all my 140 listings were changed BY EBAY to now indicate (incorrectly) that I ship from Asia by changing my postage service to "Economy SpeedPAK from China/Hong Kong/Taiwan".
I should add - I am in Australia and ship all items from Australia - my business has absolutely zero connection with Asia.
I have contacted eBay several times by phone and had the issue escalated (they say it has been, 'escalated' probably means it's just been moved to a different junk pile that will never get dealt with).
No answers, no policy information published by eBay to justify this, no information, just the usual 'placations' and suggesting I try to find workarounds by nominating other postage services that I cannot actually deliver, and suggesting I just explain in my listings.
Absolutely pathetic service from a company who wants to be a leader in online retail sales. I might be a 'small' seller but I still pay ebay ofver AU$6000 in fees annually. You would think that might give me some rights to explanations, and genuine customer support.
04-29-2018 05:40 PM
I just reopened my store after a month away and noticed the same issue, clearly someone at ebays has stuffed up the wording, and surely they could fix it, but obviously not.... typical of their poor service