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Ebay keeps logging me out.

I have been a member of ebay since 2009. Over the last 3 weeks I keep getting logged out. Sometimes it's when I am bidding on an item and sometimes when I am just searching the site. It always takes me back to the login page. I called ebay and they suggested changing my browser to Google Chrome,unfortunately that hasn't helped. I ran a complete scan on my computer and everything seems to be fine, I am the only one who uses my computer so I know nothing has been changed.

 

Is anyone else having this issue and if so have you found a fix for it.

This is beyond frustrating.

 

 

Message 1 of 41
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40 REPLIES 40

Re: Ebay keeps logging me out.

Hi, I am having the issue since this morning, it happens when I switch to messages (tab), It seems that changing from the summary (initial page after login) to the messaging page results in being logged out, as does trying to reply to a message, just spoke to eBay and the gave me the usual spiel about using a different browser, clearing cookies, re-installing Chrome, I am a computer tech and to be honest If anything like would cause such an strange issue I would be very surprised, they did send me a reply later confirming it's not eBay and perhaps it's my ISP, which could be a possibility if it was a more random issue but the cause seems to be consistent - it always happens when changing from one page to another (tab). My ISP is Plusnet, which is now BT owned, it would be interesting to know if others are on either of those ISP's

Message 31 of 41
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Re: Ebay keeps logging me out.

Strange, I tried it on my tablet and it seemed fine, and now it's OK again on my PC, not sure what is going off, I can only suggest any one who is having the problem to try to log in on another device and see if it behaves the same way, with regard to clearing cache/cookies, this should not be necessary unless eBay are setting faulty or bad cookies, they should expire, having to clear them to fix an issue shouldn't happen. Perhaps it would help if people said what their Operating System, ISP and browsers are when posting,

Message 32 of 41
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Re: Ebay keeps logging me out.

 
Message 33 of 41
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Re: Ebay keeps logging me out.

YES!! Every day..I am getting tired of it...it's a nuisance to have to log in each and every time! Does no good to check the "keep me logged in" box...! Are there any remedies for this annoyance???+
Message 34 of 41
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Re: Ebay keeps logging me out.

Yes, I am - all the time.  I log into the account and get denied, eventually after resetting several times they log me back in, then I purchase something and I cannot get back into the account again.  I don't know why.  I keep changing my password but it happens all the time.


@hatuaz wrote:

I have been a member of ebay since 2009. Over the last 3 weeks I keep getting logged out. Sometimes it's when I am bidding on an item and sometimes when I am just searching the site. It always takes me back to the login page. I called ebay and they suggested changing my browser to Google Chrome,unfortunately that hasn't helped. I ran a complete scan on my computer and everything seems to be fine, I am the only one who uses my computer so I know nothing has been changed.

 

Is anyone else having this issue and if so have you found a fix for it.

This is beyond frustrating.

 

 


 

Message 35 of 41
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Re: Ebay keeps logging me out.

Same problem here too, using chrome. Never had this issue before, seems like we all have a browser hijacking. I'm using an add blocker, but never had this issue, its been an extension of chrome for 2 years now. So i'm inclined to think its a new bug/hack/malware attack that IT has not yet identified. any help would be appreciated eBay or Google!!

Message 36 of 41
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Re: Ebay keeps logging me out.

Yes, it is becoming very annoying and I almost missed something also. There is no one to call and complain and don't know what to do. It keeps asking me to add my password again and then it won't take it, if I do happen to get signed it asked me to scan and then it asks for another sign in, what is going on with Ebay.
Message 37 of 41
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Re: Ebay keeps logging me out.

Same thing happening to me, frustrating, and no one to speak to this about. Very very frustrating. I'm sure Ebay will still take the commission from their sellers, and I would complain as I've missed a bid tring to get signed back in.
Message 38 of 41
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Re: Ebay keeps logging me out.

@normasjunque 

 

Here are some updated recommendations to try if you are encountering sign-in problems or verification problems.

 

How are you signing in? Using a bookmark? If so, you may need to update it.

 

If you go to the ebay.com page and use the sign-in link it will send you here:

 

https://signin.ebay.com/ws/eBayISAPI.dll?SignIn

 

Almost all of the sign-in links I have seen send you to the same page, or an alternate page that looks the same:

 

https://signin.ebay.com/ws/eBayISAPI.dll?SignIn2

 

or possibly this:

 

https://www.ebay.com/signin/?sgn=reg&siteid=0

 

 

Try each of those links to see if one of these links works better for you if you are having difficulty signing in; if so, bookmark whichever link works best for future use and please follow up to let others know, as many other users are having difficulty signing in recently.

 

Do not give up immediately if you get a second verification page, in some cases you may need to get through two puzzle sliders or a puzzle plus one or two obfuscated number entries to sign in.

 

Other things that can interfere with signing in:

 

Sometimes when eBay changes the sign-in process, it causes problems for some users; sometimes those problems are due to using an old browser or obsolete cookies (though not always). Some users are just annoyed by verification; while others actually get stuck in a loop that just keeps presenting new sign-in pages or new verification pages, or just will not let them sign in at all.

 

Make sure you are allowing the sign-in page to load completely before attempting to sign in -- users have indicated that attempting to sign in before the page has loaded can cause problems.

 

Make sure your browser is set to accept cookies. Try another browser or another device, or a private or incognito browser session. If you delete your cookies, you will likely have to sign in and go through strict verification again, but if you have problems with a blocked or corrupt cookie, manually deleting your eBay cookies can help. Some browsers seem to require more verification than others; try signing in and out more than once to see if it requires verification the second time around.

 

Make sure your browser has javascript enabled:

 

https://www.whatismybrowser.com/detect/is-javascript-enabled

 

VPNs can also cause sign-in issues, so try disabling yours if you use one and are encountering problems.

 

If you get a verification slider puzzle that has no background, there are three options below the slider -- close the pop-up, reload the pop-up, or try an alternative audio version that requires entering numbers that are read aloud.

 

If you are able to sign in, to stay signed in there is a "keep me signed in" checkbox on the sign-in page, but there is another checkbox in your account site preferences -- it might be worth checking that setting, or unchecking, saving, rechecking and saving again. That is, if you want to stay signed in and avoid having to go through verification.

 

If you have multiple accounts and must sign in and out to switch, consider using a dedicated browser for each account to minimize signing in and out. A private or incognito browser session is handy if you just need to check another account without signing out of your current account.

 

If you have successfully signed in using Google or Facebook before, try that again -- the sign in process using those may have different dependencies and may work better for you. But if you have not signed in using those before make sure you do not accidentally create a new eBay account when you attempt to sign in.

 

If you get really stuck, try signing in to ebay.ca or ebay.co.uk or using the eBay app on your phone -- that may allow you to do most non-listing or non-selling related activities.

Message 39 of 41
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Re: Ebay keeps logging me out.

YES! I am! This JUST Started Yesterday, June 8th. 2020.

AND I can't seem to call anyone to ask them what to do? It's like they don't seem to care about "US" the ones that KEEP E-Bay in EXISTANCE!

THEIR CUSTOMER SERVICE Needs to fix their problems ASAP!!!
Message 40 of 41
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Re: Ebay keeps logging me out.

Hello Everyone,

 

Due to the age of the thread, it has been closed to further replies.  Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

 

Thanks for understanding!

Message 41 of 41
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