Ebay broken

[woloughlin]

Ebay has been broken for years. Is anyone going to EVER fix it?

I CAN'T start a return because the CONFIRM RETURN button DOESN'T WORK!!!!! Nothing works correctly and there's NO WAY TO EVERY GET A HUMAN ON THE PHONE!!!!! 

[lakefor94]

Did the return require a photo? 

[woloughlin]

Clearly nobody can read here. You CAN'T attach a photo! You click on it- NOTHING! Nothing happens. It's dead. Just like the greyed out box that is ALWAYS grey. 

[eburtonlab]

Try another browser to rule out a browser issue.

If you are unable to attach a photo, contact customer service for help.

You can request a call back from eBay if you are in the US:

https://www.ebay.com/help/contact_us?id=4002&st=10

Or you may be able to contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/

If you have a general question that does not involve account details, you can try asking a question here or on one of the other discussion boards. Lots of experienced users can offer advice and suggestions.

[femmefan1946]

The phone reps do not work for eBay so don't bother with them. They work for a subcontractor out of Utah.



https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.


https://twitter.com/askebay?lang=en


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
 

[lakefor94]

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@woloughlin wrote:

Clearly nobody can read here. You CAN'T attach a photo! You click on it- NOTHING! Nothing happens. It's dead. Just like the greyed out box that is ALWAYS grey. 

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This explanation of the problem is a tad better than your first attempt.

Vagueness is why no other responses were provided sooner.

Anyways, looks like you have something to go on at this point.

Would not mind hearing what the fix turned out to be.