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Ebay Summer 2018 view counter not working - views not showing - dashes instead

For about 2 days in a row now, there has been this intermittent problem on Ebay under active listings. It seems to depend on the time of day. The view counter is not showing view numbers on most listings. Instead it shows dashes. Before this problem, there was also another intermittent problem where the view count would show up as zeros instead of dashes. Something is definitely wrong with the view counter and I ask eBay to please fix it since this is a very annoying issue. It is impossible to tell how a listing is doing without the view count. Please respond if you are also experiencing the same problem. 

Message 1 of 192
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191 REPLIES 191

Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

This is a real pain.  You cannot tell what is going on with your auction until the auction is over.

 

Actually I had a real weird one - the counter showed zero looks. but reflected one "watch".  How's that work?  How is someone watching who never even looked. THANKS EBAY!

Message 76 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

Yes, mine was doing the same thing for 5 days. Called Ebay and they said it was a glitch and that they would look into the issue. The next evening the counter came back on the listings only do have it disappear the next morning.  It has not functioned since.  Between this issue and Ebay now forcing top rated sellers to provide return shipping at the sellers cost but not have the choice on how to ship it back if they want to receive any benefit from being a top rated seller, I am truly wondering if Ebay is really the place to sell my items anymore after 5 years.  It seems as though they are trying to push out the small sellers and the ones that just have a few items to get out of the house to cater more towards the bigger businesses.  Not sure that is what the Ebay founders had in mind when it started but everyone has the right to run their business as they see best. I hope their extra profit is worth the extra hassles it puts us small sellers through because I know that more and more small sellers are leaving Ebay which means less choice for the consuming customers in the end. Not sure why though if they are making more profits why would their technology keep having glitches that seem to be difficult even for their very lucrative software engineers to solve in a timely manner. Frustration at this point may be an understatement.

Message 77 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

Yes, mine was doing the same thing for 5 days. Called Ebay and they said it was a glitch and that they would look into the issue. The next evening the counter came back on the listings only do have it diassapear the next morning.  It has not functioned since.  Between this issue and Ebay now forcing top rated sellers to provide return shipping at the sellers cost but not having the choice on how to ship it back if they want to recieve any benefit from being a top rated seller, I am truly wondering if Ebay is really the place to sell my items anymore after 5 years.  It seems as though they are trying to push out the small sellers and the ones that just have a few items to get out of the house to cater more towards the bigger businesses.  Not sure that is what the Ebay founders had in mind when it started but everyone has the right to run their business as they see best. I hope their extra profit is worth the extra hassles it puts us small sellers through because I know that more and more small sellers are leaving Ebay which means less choice for the consuming customers in the end. Not sure why though if they are making more profits why would their technology keep having glitches that seem to be difficult even for their very lucrative software engineers to solve in a timely manner. Frustration at this point may be an understatment. "HEY, JUST NOTICED THAT THE VIEW COUNTER FOR THESE MESSAGES ARE WORKING GREAT. GO FIGURE, HOW IRONIC"

Message 78 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

Now I've got a listing with zero views yet one watcher. 

Message 79 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

over a week now and the counters are not working! not even when i go into the individual listings!  ebay is PATHETIC! 

Message 80 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

same here! very annoying not being able to see! its been a while too and hasnt been fixed yet
Message 81 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

I contacted eBay with this problem as its been going on for a few weeks now. The customer service would not give a reason for it just kept pointing to me using Seller Hub and telling me to be reassured that it will be fixed soon.

On seller hub there is a similar problem; Item with 6  watchers only showing 2 views! All the rest either 1 view or zero.

I've either not relisted items  and amazingly sold them on Facebook Marketplace or reduced price on items as I am unsure of interest.

I pointed out to the customer service representative that eBay hasn't even mentioned this problem nor commincated why it is happening.

Message 82 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

Why is it taking Ebay so long to fix the view counter?

Message 83 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

Same here, for weeks now.  The "Views Function" is an integral part of the eBay platform and has been here since the begining.  If the technical staff can't even keep the foundation healthy how long before this bloated, bug infested software just collapses from its own weight?  

Message 84 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

I have had the same problem for a few weeks. On my Selling page I changed the "Sort By" to "Highest Views" and surprisingly the view counts came back.

Message 85 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

This has been for about 3 weeks now and eBay do not prority this to fix it.
They say, we are working on it.. 

Well this one is the most important for sellers.

1. If you have many views your listing will show higher up when searched.
2. Visitors can see if it hot or no, viewed .. etc 70 times last 24 hours or 15 views every hour.

All sellers has dropping a lot of sales because of this bug.
Instead the most highest rated products are showed on the top and all that has this problems will have the listings in the end or even cant be found by searching.


Message 86 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

This has been going on for over a week.  One page will show the counts and the next page has the dashes.  It is really annoying as there has not been one day where all three of my pages had the actual view counts.  Impossible to tell if you are getting any interest in the items.  A few days both my sister and I had a page that was showing totally invalid counts such as 841/1033 which for sure were wrong.

Message 87 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

Same feelings, I have exactly same problem, also i noticed that my sales getting very low than usual.
("Winter Is Coming")
Message 88 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

I've been having all the same problems for several weeks now. Thank goodness I'm a non-store owner. Paying for a store, and receiving service, or I should say, lack of service, would infuriate me. If as many people are down in sales, plus all the people that don't know their sales are down, or people that don't visit this board and speak out, Ebay will be down in revenue with net commision monies down accordingly. I've stopped listing and relisting so many of my items, as, without views and sales, it's a waste of my time. Why go through all the work, when our whole reason for being here, to sell, is not happening. I can't believe Ebay's focus has changed so much, that they would want to push certain sellers off their platform due to poor user experience. But for some, that's exactly what is happening, and will happen. As a non-store owner, I've always received free insertion fees for anywhere from 50-200 per month above and beyond my monthly 50 free listings, which covers what I'm selling. Just last week, I had a promo offer for 100 extra listings, but this time, they aren't free. A nickel each. Yes, that's better than the .35 per listing a non-store owner has to fork out, but, they are increasing my cost to sell a few items. I have not used any of this offer, and am seriously thinking of not using any, and letting the offer run out. It's not the fact that my cost is going up, it's the fact, that why would I spend the extra money to have poor user experience here, in combination with falling sales. Like one user said up the board, this is one of the busiest times of the year for them, but, sales are way down. Is it due to all the ebay changes and platform trouble people are talking about? One might think so. I used to enjoy selling on Ebay as just a hobby, but, like many above me have already said, it's becoming a real challenge to do so, and ever more confusing with more and more pages to click on.

Message 89 of 192
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Re: Ebay Summer 2018 view counter not working - views not showing - dashes instead

Same Problem, No View Count

Message 90 of 192
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