Ebay Promotions Do NOT work since the change...

[urban_picker]

I noticed for the last 2 days that my promoted sales were dropping, worse I have seen. Then I noticed they changed the "advertising" section in seller hub and the complete layout.

So I decided to turn off my old promotions and start new ones just in case that is why promotions is not working properly. Well, now the new campaigns will not work properly. Clicked about 20,000 items for the first campaign, it will only read 1 listing promoted.

My 2nd campaign will have 21,000 other listings, reads 636 items promoted. What a mess...again.

[urban_picker]

Now hearing ebay cart is not working properly from several sources.

[zamo-zuan]

In addition to possible issues, I'd just like to share that we have tested many times in the past, and closing old promos/opening new ones that are EXACTLY the same as before, will lead to a loss of momentum.

It creates a situation where you have to be scared of testing things, because just by simply changing rates, you might permanently be damaging the momentum your store has. 

This is what happens if we changed rates on a promo, and put the rates back to what they were at in the beginning. a PERMANENT loss of not only promoted, but ALSO ORGANIC TRAFFIC!

Which that itself implies major issues, because promoted rates should NOT be affecting organic traffic at all! The definition of organic is NOT PROMOTED!

So I just want to share that because of eBay's (broken) system that hasn't been fixed for years now, just by changing your promoted rates could have hurt your store. IN ADDITION to any possible issues this new page brought in. Which seems like it brought many major issues since (as usual) the statistics aren't even adding up properly. 

[urban_picker]

Still not working today, tried 2 campaigns with 20,000 items each. One is promoting 4 items the other, zero.

[hk-resale]

Hi there, we are having the same issue.  We ended our campaigns this morning - but our listings are still showing promoted in the old campaigns.  Now all of our listings are stuck.  We cannot add any of our listings to a new Promoted General campaign.  elizabeth@ebay @valueaddedresource 

[urban_picker]

 instead of doing 1 million impressions, I'm on track to do 200,00 for the day. This stinks man!

[wilsonharborsales]

Agree with this.  Turning off promoted campaigns and starting new campaigns has completely destroyed the traffic to my store.  Organic sales were dramatically impacted as well.  Sales have collapsed and I am hoping that things pick up once the new campaigns are fully indexed on their site. (?).

[hk-resale]

Hi everyone,

It appears this problem is still on-going.  Here is some additional testing results from this morning:

1.  If you create a new General campaign and add listings, once you turn it off it DOES NOT remove those listings from the campaign.  Those listings are NOW stuck in the ended campaign.  

2.  If you end and sell similar, those listings are now "available" to be added to a campaign.  Be careful though, because they would become "stuck" in any campaign that you add them too.

Additional points:

1.  We normally let our campaigns run for 30 days.  We typically, do a "refresh" on those campaigns just in case there have been changes to the system since we started them and to also adjust the promoted percentage.  Note: We have been steadily backing off our Ad Cap rate since April of 2023.  From 25% down to 6%.  Which means all of our listings are capped at 6% - regardless of the suggested ad rate.  We sell business and industrial, auto, small engine and locksmith parts, so this ad cap works for us and makes sense.  People are searching for a specific brand and part number vs browsing for a top.   

2.  When eBay does a major change to anything promoted listings, we have found by doing an "ad-hoc" refresh (outside of the normal 30 days) our sales seem to recover faster.

3.  We sell our products across 4 separate sales channels .  This helps our sales numbers stay more consistent when eBay is having any issues.

[wilsonharborsales]

Hi Holly and Kyle!  Hope you are both doing well!  Thank you for your comment.  Cheers, Josh

[urban_picker]

$17 in the last 7 hours, ebay DO SOMETHING!!!

[wilsonharborsales]

James, my offsite promotions are showing 0 items included now as well.  My PLS promotions are showing included items, but there are almost no views or impressions.  I am wondering that if when they changed the layout to 'simplify' the advertising dashboard, if they also inadvertently created an issue in how campaigns work?   

[urban_picker]

yeah, I called in today to make sure they knew about it all. They said a ticket is opened. I dedicate todays videos to you and Jeff fo9r all the crap we have had to put up with on youtube with all the doubters 

[urban_picker]

Last 30 day average, $755...halfway through today, $103... EBAY You are costing me money with this issue!!!

[wilsonharborsales]

I would just say to be careful when using your selling account to post issues or ask questions on the board.  I asked about them testing ‘price match feature’ on my account.  The comment blew up and whether it is correlated or not, my sales and visibility completely tanked at the start of June and have not recovered.

[urban_picker]

I would hope they would not do anything like that after what the company just went through but when ebay will not be upfront about the site issues all one can do is wonder if they would do something like that again.