I opted into the new EIS shipping for my international sales and was told several times that it should work on items that qualify up to $2500. It works perfectly on items under $500 but on all items over it displays this in the shipping section if a non-USA selection is made: "Will ship to *insert country here*. Read item description or contact seller for shipping options." It is clearly not working as it should for items between $500-$2500. I have contacted ebay customer service several times, and now, over a month later, I'm still being told this is a "known technical issue" and that they are "working on it". All of my items have the exact same shipping policy so it should work the same for all qualifying items under $2500, and I've been assured the issue is not user error but is 100% an ebay back-end issue. Does anyone else have any insight or how to escalate the issue with the technical department directly because I keep getting the run around from customer service which is increasingly frustrating. Thank you!
