E-mail notifications for saved searches have stopped coming

[xyzxyz27]

Hello.....A couple weeks ago, at the account of a family member of mine who shares my computer suddently stopped receiving e-mail notifications for all of his saved searches on eBay.  Then a few or several days later, the exact same thing happened to my own account!  It's quite disastrous for both of us.  We've each tried to go to our saved searches page on eBay to try to "refresh" or re-submit our saved searches, but very unfortunately to no avail.  So what, if anything whatsoever, could we try to do about it now?  PLEASE HELP,  any attempts to help will be tremendously appreciated...thank you.

[berserkerplanet]

>>I guess their tech ppl isn't to sharp if it takes 3 months to fix something like this.

Or there aren't enough of them and this glitch is number 752 on the todo list.

[jla1988]

WHAT!  Well, I guess that means I don't list anything for 3 months and that i will probably not buy much either.  This is MAJOR.  Why isn't this known all over the place?

[jla1988]

...and it didn't start Oct. 16.  It started over 3 weeks ago.  The information one gets from eBay is always suspect.  It's like they don't even try to tell the truth, just blame the user or put you off in some fashion.  They are like a country unto themselves...

[playmovilparts]

This has been going  on and off for a couple of years...we may have to face the fact that they don't know how to fix it!

[artcanthurtu]

Totally agree.

They send out other emails all the time so it cant be that hard to send out one telling us about this!!

[rb10101]

For the last week or two it is working again and I’ve received my “saved search” emails.  Hope it stays that way!

(While searching for a solution on here I came upon a post with a link to this useful site:  https://automatedsearches.com)

[electrodoc]

---

@xyzxyz27 wrote:

Hello.....A couple weeks ago, at the account of a family member of mine who shares my computer suddently stopped receiving e-mail notifications for all of his saved searches on eBay.  Then a few or several days later, the exact same thing happened to my own account!  It's quite disastrous for both of us.  We've each tried to go to our saved searches page on eBay to try to "refresh" or re-submit our saved searches, but very unfortunately to no avail.  So what, if anything whatsoever, could we try to do about it now?  PLEASE HELP,  any attempts to help will be tremendously appreciated...thank you.

---

As of now there is no solution because eBay refuses to admit it is their problem and tells everyone who contacts them it is something wrong with the member's email that isn't letting the new listing emails through.

Since March when many of us began having the problem, I have tried everything possible at my end with zero success.  eBay claims they are sending them to me, but refuses to offer any proof like which items they sent emails about on any given day or even a single copy of any such email.

When asked why all the other emails about watched auctions ending, items bought or shipped, etc. do get through, they simply don't reply.  When I kept calling them on that, they refused to answer any more Facebook messages and phone calls met with no results.

[electrodoc]

---

@lovtaco0 wrote:

Try changing your settings. Unsubscribe from e-mail updates then re-subscribe.

---

That doesn't help

[electrodoc]

---

@badgoat66 wrote:

Hope this gets resolved soon.

---

Sadly, it won't because eBay refuses to acknowledge they have the problem.

[electrodoc]

---

@vcarriereok wrote:

I made a support call today and apparently they are aware of the problem and it will be fixed on July 6.

I don't know if this is bull**bleep** or not but that's what I've been told.

They also told me to clear my cache and cookies...... So take this with a grain of salt. 

---

When I called the first time, I was told the same thing.

When July came and went, I called again and was told they were not aware there was - or ever had been - such a problem!  Apparently, the phone CS agents are allowed to use whatever lie gets you off the phone the quickest!

[electrodoc]

---

@xyzxyz27 wrote:

Thanks very much for telling us that.  But July 6th?!  They can't get it fixed anytime before then, esp. with all the time that has passed already?!  I don't know if we can wait that long, and don't know what to do until then.

We've already tried what you suggested, which was to check the "General E-mail Promotions" option in "Promotions & Surveys" section of communication/notification preferences, but to no avail.  We also tried re-clicking on the "Save" button for our saved searches under "Buyer" in communication/notification preferences, but that hasn't helped at all either, very unfortunately.

---

Sadly, there is nothing you can do because the emails simply aren't being sent.  If you don't buy this, PM them on their Facebook page and ask for a list of the emails sent the previous day.  They won't do it because they know they can't.

[electrodoc]

---

@xyzxyz27 wrote:

---

If you could please give us more specific instructions on exactly how to unsubscribe & then re-subscribe in our settings/preferences, it'll be very appreciated...thanks again.

Dont waste youir time.  It won't fix anything because eBay simply isn't sending you any emails.

[electrodoc]

---

@urbanskifilm wrote:

The last week all my saved search email notifications stopped, both on the ebay account I use for business and my personal  ebay account. I guess I'll just buy less on eBay since they don't seem to have a handle on the issue. This is still happening...hoping ebay monitors this page

---

They don't monitor because they couldn't care less about our problems.  My guess is that for every member who gives up and quits because of these unresolved technical issues, there's another who joins so the big wigs never even notice the employees aren't doing their jobs.

[electrodoc]

---

@jla1988 wrote:

eBay has admitted there is a problem with the saved searches.  There is no tweaking we as users can do to alter this.  Anyone from eBay who suggests the problem is at our end (their "default" reaction to most everything) is either uninformed or lying...

---

It is a well known problem at eBay, so they are lying.

[electrodoc]

---

@artcanthurtu wrote:
This is what i got back from them:

"we are aware that a member should receive an e-mail from their saved searches. The reason why you did not receive an e-mail from your saved searches it’s because we have a site issue that members are not receiving any saved search e-mails with the bug ticket number BUGTK47048336, that started October 16.

The approximate fix date is 90 days since it was reported by our technical team so that would be January 14, 2019. I reported your account and filed the report as one of the member’s that are affected. What you can do is check your account and messages for some updates. We apologize about the site problem and we are working on it to resolve as soon as possible."

I guess their tech ppl isn't to sharp if it takes 3 months to fix something like this.

---

HOW DO YOU CONTACT THEM VIA EMAIL?