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Description is grey/blank square with saying it has moved elsewhere???

I have tried cancelling and relisting 3 times and nothing works. None of my other listings are like this. 

 

My description looks like this: ebay.jpg

 

How do I fix it?

 

Thank you.

Message 1 of 14
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13 REPLIES 13

Re: Description is grey/blank square with saying it has moved elsewhere???

same for me, I assume/hope thet will fix it later today. I am located in Canada / listing on .com
Message 2 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

Same here. Also get errors in WIndows IE and Chrome. Firefox was fixed a little while later, IE and Chrome still have the same issue. One error says certificate error. Other says content moved. Which is it?

Message 3 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

I had the same problem today - listed an item and looked at the description and saw this. The description looks normal on my phone and on chrome so I am wondering if there was a Microsoft Edge update recently?

My pic is too big to post here but the message I got on my description is: Content was blocked because it was not signed by a valid security certificate.

My title and pic are fine - my description is blank except for this message (when viewed on MS Edge).

Message 4 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

...the description finally loaded correctly and the "security certificate" message has gone.
Message 5 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

Still not working in Chrome, Edge, and FireFox - Invalid Site Certificate.

 

How many sales are we all losing? I can't believe they haven't fixed this yet.

Message 6 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

I am having the same issue - but it seems to be only occurring on completed orders. My Live Auctions and Listings seem to be fine.

Message 7 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

I'm having the same issue, but on sold orders, and newly scheduled listings.  This is very frustrating !

Message 8 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

This is also happening to me.  It's been ongoing since yesterday.  When I attempt to "revise" the description and then "preview" the changes the contents including description display fine, but when I return to the original listing they're still missing. Has anyone figured this out yet?  Is there a common denominator?  I am listing through the Sixbit auction management system.

Message 9 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

This same thing has been happening to me since yesterday morning. Yesterday morning, I was getting system errors when trying to list, but despite the error it was still listing... Then new listings had the large grey box saying the object has moved when going to a listing directly from the seller's hub.. but when you go to my store and click an item, it displays normally. I think the issue only happens when signed into the sellers hub and click the listing from there.. but works normally when you browse to an item normally without using the hub. Either way, eBay has been having some issues since yesterday.. (at least when I noticed it). It also seems random.. some things display correctly from the hub... others don't. No idea what's going on but I hope it's fixed soon and hope it doesn't affect customers viewing items.

Message 10 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

Edit: Issues when using Chrome... It seems to be working normally on Firefox for me. Haven't tried IE or Edge.
Message 11 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

Edit 2: Nevermind - Firefox warns that the connection is not secure.

Message 12 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

It is working for me now in Edge, Chrome, and FireFox. Problem Fixed?
Message 13 of 14
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Re: Description is grey/blank square with saying it has moved elsewhere???

I just tried the same  sold listings and I can see all my text again...we use Chrome!

Message 14 of 14
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