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Customer can't send me attachment

I sell custom bronze plaques. My customers need to be able to send me their art in a JPG or sometimes a finished art file such as a PDF or AI file. They don't seem to be able to attach them. They ask me for my email address but Ebay doesn't like that. I want to keep transactions here that started here, but need a way to send files back and forth. Below is a link to how I have my listing set up. 

 

https://www.ebay.com/itm/Solid-Bronze-or-Brass-memorial-commemorative-plaque-custom-ordered-personal...

 

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