Cannot login because of 2-factor authentication

[prime_meuk]

got a new iPhone  transferred all apps and setting now can't login ebay app ask for 2-factor authentication fails

on new phone 😞

how do I get this reset

[eburtonlab]

Does the phone have the same phone number? Are you able to sign in to the eBay app?

If the answer to both of those questions is no, see here for some possible options:

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Cannot-login-because-of-2-factor-authentic...

If you go through the password reset option on the sign-in page, there is a contact link for users having problems signing in to allow eBay to contact you after entering your email address:

https://www.ebay.com/help/gid?id=5188&initFrom=EUAView