05-20-2025 02:37 PM
This has happened to me now on two different listings when writing descriptions. I toggle to the HTML view, but then once I've made my change and try to toggle BACK to regular view, it's stuck. I can make other changes to the page, just not view it in regular mode again. I am using Firefox (Windows) on desktop. Thank you.
05-20-2025 03:58 PM
Interesting you're on Windows. All reports to date have been with Firefox on Mac.
I'll copy what I wrote here.
Good news: using other browsers does not producing the error; use a diff browser until this is fixed.
I can toggle HTML on, but cannot toggle back to the regular rich text view. Any changes made on the HTML tab are not publishing.
Sometimes hitting the publish button does not work. Other times it works, but takes me to the confirmation page for the simple listing tool instead of the biz listing tool (I use biz tool). Other times it works to hit publish, but again, changes made in HTML view are not saving.
I have not yet tested to see if I can adjust HTML through bulk edit.
If you need to make edits you can do it on the regular rich text view, but currently not with the HTML view using Firefox.
Click the ? icon on the lower right of the screen to file a tech report. The more users reporting, the higher priority it will go up eBay's fix list.