Can't send invoice for ALL purchases - Buyer bought 48 postcards

[somanypostcards]

Today a buyer won 48 postcards at auctions and all were shown in Orders awaiting payment.  I clicked on send invoice, and the invoice contained 40 postcards so I sent this invoice to the buyer.  When I went to one of the 8 items not on the invoice and used the drop-down menu to select send invoice, another invoice identical to the first one was generated containing the original 40 postcards.  I did NOT send this invoice to the buyer as he already was sent it.  There appears to be NO way to generate an invoice for the 8 postcards which were not on the first invoice.  This is a MAJOR PROBLEM!!!

[somanypostcards]

A buyer won 49 postcard auctions.  I am only able to send an invoice for 40 transactions.  All methods tried to send an additional invoice for the 9 remaining unpaid items generated the original 40-item invoice.

I called customer support to report the technical issue of the new Send Invoice page missing a checkbox to include previously invoiced items.  The CS rep had me check the action box next to the 9 Awaiting Payment items and then select Send Invoice.  I did this on both my desktop Chrome browser and Microsoft Edge browser, and each time the original 40 item invoice was recreated.  The CS rep said this had worked for her.  I think she was on the old Send Invoice page.  She was trying to see if there was a way I could go back to the classic page when the call got disconnected.  I did NOT get a call back.

Next I used eBay customer service chat to report this technical issue.  After some time the chat CS rep told me "There is a technical problem with our site right now.  I've forwarded your information to our tech team..."

I asked if there was a way to get back to the classic Send Invoice page so I could print an invoice for the remaining 9 items awaiting payment.  I was told No, I could not go back to the classic page.  I asked for the reference number for our chat.  It is 1-340654196345.

At present there appears to be no way to send invoices to a single buyer for more than 40 items.

[coffeebean832]

@sin-n-dex deals with this all the time. Hopefully she'll come and help. I know the system is limited to invoicing 40 at a time.

[coffeebean832 · Accepted solution]

@somanypostcards- try this-

https://community.ebay.com/t5/Selling/Can-t-send-an-invoice-for-over-40-items-Solved/m-p/31922463#M1...

[sin-n-dex]

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@somanypostcards wrote:

Today a buyer won 48 postcards at auctions and all were shown in Orders awaiting payment.  I clicked on send invoice, and the invoice contained 40 postcards so I sent this invoice to the buyer.  When I went to one of the 8 items not on the invoice and used the drop-down menu to select send invoice, another invoice identical to the first one was generated containing the original 40 postcards.  I did NOT send this invoice to the buyer as he already was sent it.  There appears to be NO way to generate an invoice for the 8 postcards which were not on the first invoice.  This is a MAJOR PROBLEM!!!

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This is my nightmare on auction day.

I have the customer pay for the 40 items and then I invoice the rest. He's pretty cool about this, and I would think most people who want to buy many items would be OK with working around the system.

Someone posted a solution to this, but I haven't tried it (I would have to find it, someone tagged me in that thread) since there have been no auctions for a few months.

C.