Can't respond to messages

[405honey]

I received a message today and can't respond back to it! 

I've tried on my Mac (Google Chrome) and my phone. It's frustrating because a buyer wants to make an offer for something I'm selling. 🙄

[eburtonlab]

If you cannot respond to a particular eBay message, you may be able to compose a new message by going to the user's profile or feedback page and using the "Contact" link there. If the user is no longer registered, you will not be able to send a message, however.

You can also try responding the message using a different browser, different browser mode (mobile or desktop), or by using the eBay app.

You can try signing in to ebay.ca or ebay.com.au and seeing if you can respond to the message on one of those sites if the problem is with ebay.com itself.

[eburtonlab]

I think someone posted elsewhere suggesting an alternative link to send a message to a buyer that should still work if the usual link does not; I will see if I can find the original message. Possibly through the order details? I am not a seller, so I have not run into that particular situation.

Here is the thread, I think:

https://community.ebay.com/t5/Selling/How-can-I-contact-a-buyer-I-click-on-quot-contact-buyer-and-it...

Try going through the Orders section.

[scepter19]

For me, the reply area is usually there.  When I start to type, the box disappears all together.   Refresh page, and it's there again but literally disappears.   Not grayed out, but gone.   The box I'm typing in right now is not disappearing, so I am able to type.  But 99% of the other forums don't let me reply.

[eburtonlab]

@scepter19 

Try another browser to rule out a browser issue.

Try switching between the "new" message format and the "classic" format.

If you are using a mobile device, try switching between browser and app, or try different browser modes (mobile, classic or desktop).

Try responding to messages on ebay.ca instead of ebay.com.

Try responding to messages directly from your email if you have eBay messages forwarded to your email. Reply to the email itself rather than using the blue "reply" button in the message.

[spaceracegoods]

I would rather eBay just fixed their b******* instead of sending people to a page for some random Jackal tells them a work around period I need to find a work around for ebay all together **bleep** junk site

[soh.maryl]

There is actually a place in your listing for the buyer to make an offer.  Did the buyer use that, or did he just message about possibly making an offer? 

[lisdomen0]

My QR code would not scan at the post office today.  I went to another post office and it still said no lable.  I called ebay and the lady said USPS was having an issue.  Is that true?  Ebay told me to try tomorrow 

[wastingtime101]

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@lisdomen0 wrote:

My QR code would not scan at the post office today.  I went to another post office and it still said no lable.  I called ebay and the lady said USPS was having an issue.  Is that true?  Ebay told me to try tomorrow 

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There was a brief USPS issue earlier today which USPS has since fixed.

Try again tomorrow. The QR code should be working.

If PO can't scan tomorrow then you can cancel that label and purchase a new one. Do the cancellation first to make sure it goes through without error.

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To void a shipping label purchased through eBay, go to this page, find the order and select Cancel from the Actions drop-down. The cancel option is available for 28 days.

It takes between 2-4 weeks to receive a refund on an unused, voided label as the carrier wants to make sure the label isn't used. You'll see the refund on your original source of payment (eBay funds, bank, credit card, etc) and the funds will appear in your account without an email notification.

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.