07-08-2019 10:19 AM
Since 6/28/19 I have not been able to download the eBay-OrdersReport from the new Manage orders awaiting shipment screen. Once in a while it gives me an error and tells me to try again but usually just says preparing download with a spinning circle forever. I called customer support and they were able to recreate the error on their end and opened a bug ticket but have not done anything about it yet. The old screen was better and I had a nice one click excel report that I had been using for years which was better than this new one anyway. There is another post titled "Issue downloading sales records" that appears to be similar.
Please respond and call in if you are having the same issue. The more of us they hear from the faster it will be resolved.
Thank you
07-09-2019 07:54 AM
07-09-2019 09:39 AM
07-10-2019 02:18 AM
That's where I was trying to get it from. Tried again this morning a number of times and no joy.
Just for kicks I cleared my cache and cookies (I'm using Chrome) and lo and behold the report downloaded.
07-10-2019 08:10 AM
07-10-2019 09:34 AM - edited 07-10-2019 09:36 AM
Same issue here. It started having issues on 7/9/19, and today (7/10/19) it kept giving me the same message as stated above. I cleared my cache and cookies and still had issues. It finally downloaded after trying for nearly 4 hours. I have tried Chrome and Edge, with the same results.