Can't cancel an order....

[calntom]

Getting the error:

We looked everywhere. Looks like this page is missing. If you still need help, visit our help pages.

Getting this error when trying to cancel an order. Anyone seeing this issue?

[eburtonlab]

Some others are experiencing problems cancelling as well.

Possible things to try in this thread:

https://community.ebay.com/t5/Technical-Issues/I-Can-not-cancel-an-order/m-p/31251380#M75458

[anneecakes]

I have been having the same problem and trying to cancel for a buyer who ordered by mistake for several hours today (Tuesday 06 October). Have been getting the "we looked everywhere, but..." error page all day.

I just tried a suggested work-around (and it worked):  Turn off wi-fi on your phone so that you're using cellular data...  do your cancellation from inside the eBay app (on cellular) and the cancel will go through.

******EBAY, please fix this******

[vintagethings2000 · Accepted solution]

Seller Hub…orders page…cancel order button has been moved or is not working

Alternative way to cancel an order.

1.   go to your seller hub, on the top right page click on SELLER HELP
2.   Go to bottom of this page and click on Need more help?
3.   Click Cancel a transaction…See pictures of your recent sales

NOTE; BE VERY CAREFUL AS THIS IS A LIVE PAGE; any picture that you click on will be automatically cancelled immediately…very easy to make a mistake and give away your money.

Scroll across until you see your order from the last 30days

Good Luck

[candjoh79]

I have been trying to cancel an order all afternoon to no avail. None of the suggestions above work. Does anyone know how to get in touch with eBay directly? Please advise...