albertabrightalberta
@bugdomik.shop wrote:When I started investigating this situation it's appeared that I have 6 canceled orders for 90 days, but the reason of cancellation was "address issue of buyer" NOT "Stock-Out Cancellation". So it is a system issue. I haven't had any canceled orders because I was out of stock!!! The system counts all canceled transactions as "Stock-Out Cancellation".
Too many sellers claim "problem with address" as well as "buyer requested" cancellations in order to avoid dings on their accounts.
It sounds like ebay doesn't believe your claims that that many cases were problems with an address. In my own experience in 20+ years, I can only think of one instance in which I canceled for a problem with address. The buyer had moved and forgot to change her address. She repurchased the item after fixing the address.
Personally, I find it hard to believe that a relatively low volume seller would have that many address problems in such a short time. I think ebay is right in this case.
After responding to your post, I looked at your feedback and profile.
You're registered in Ukraine. Buyer's feedback states that the item they bought came from UK yet in looking at the listing, it shows as shipping from the US (South Dakota).
I'm curious about something. If indeed your item is located in SD, why wouldn't you ship to the US?
Are you dropshipping? Is that why you didn't want to choose OOS instead of problem with buyers' addresses?
@pest-control-ua wrote:I have the same issue on Ebay
You have the same issue because you are the same person as @bugdomik.shop !
@bugdomik.shop wrote:Therefore, I cancel orders from Canary Islands and choose the reason "Something wrong with buyer's address" because it's true.
No! It's not true. There's nothing wrong with the buyer's address. The only problem is that you don't want to ship to that "area."
Ebay did the right thing in restricting both of your selling IDs because you canceled orders and lied about the reason.
FYI: Problems with the buyer's address could be one of the following:
1. shipping information is missing the address - only includes name and city
2. street number doesn't exist
3. the shipping address is missing an apartment number
4. the city/state/country are missing
If you ship to a country, you are expected to ship to buyers in that country.
The way to handle (or fix) this problem (if and when ebay releases you from the restriction) is to set your preferences to not ship to that country. Then, if a buyer contacts you to ask for an exemption, you can ask them where they're address is and you can add that buyer to your buyer exemption list.
@bugdomik.shop wrote:It looks like you have never shipped abroad and is trying to teach me how to do it.
*snip*
Please stop telling what is right or wrong because as I see you are completely unprofessional in this topic. This eBay attitude to the sellers will lead of loosing them. eBay customer service does not even want to solve sellers problems.
This isn't my selling ID. On my selling ID, I've shipped internationally both directly and have had international buyers through Ebay's (now defunct) GSP and current EIS.
However since you've asked me to stop advising you, I shall abide by your wishes. I was only trying to help. YOU @bugdomik.shop and @pest-control-ua are the one who posted here looking for help!
Good luck in your endeavors.
