eBay

moretreasures4you · ‎07-01-2021

brittanie@ebay Thanks for your help.....

I had a buyer win 2 auctions last week and she received an email from ebay showing "Fast and Free" on 2 calculated shipping items. I sent a combined invoice and she wanted to know why the shipping wasn't free, although it does not say free in the listing. (And she acknowledged that in fact it said buyer pays shipping on the auction listing)

Item # 203499038235 and 203499038357

debyo4328 · ‎07-01-2021

I think seller need to contact ebay about that. 😀

mr_lincoln · ‎07-01-2021

@moretreasures4you wrote:
brittanie@ebay Thanks for your help.....
I had a buyer win 2 auctions last week and she received an email from ebay showing "Fast and Free" on 2 calculated shipping items. I sent a combined invoice and she wanted to know why the shipping wasn't free, although it does not say free in the listing. (And she acknowledged that in fact it said buyer pays shipping on the auction listing)
Item # 203499038235 and 203499038357

@moretreasures4you Is THAT the phone app you are using?

Regards,
Mr. Lincoln - Community Mentor

tinymonk50 · ‎07-01-2021

Yup, I had this happen to me as well. Buyer was using their phone. Past posts indicate this is a glitch. Unfortunately it doesn't happen on every phone all the time so it makes it very difficult for IT to troubleshoot. It happened twice with the same buyer so I suggested they update their ebay app on their phone if they hadn't done so recently. No guarantee but worth a shot.

moretreasures4you · ‎07-01-2021

This is from the buyer, not my phone.

brittanie@ebay · ‎07-01-2021

@moretreasures4you - Thank you for getting this to me! I've reported this to the correct team to review why the Fast N Free logo appeared and to help prevent it going forward. If you see any other items like this, please let us know.

Brittanie,
Community Team