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Bug in EBAY VAT handling system

I have a complex and unusual problem with EBAY and EBAY's VAT processing.

Being in EU, when I buy EBAY, EBAY will charge VAT and will handle this with the officials and all is fine.

 

In this case I had two items, A and B, from two different sellers, in my shopping cart. I ordered both and paid VAT for both. Doing the math on the items and the VAT amount, the numbers all tally.

 

Item A arrived last week and all was fine.

 

For item B, I received notice from the post office to pay VAT. Which is strange because I already paid VAT.

 

When I look up the transaction there is a "View Tax invoice" on both items. If I click on View for item A, I get the TAX invoice for item A, which is correct.
If I click on view for item B, I get the TAX invoice of item A!!!

 

Looking at the link for the VAT document for item B (which includes an "order no", the order for item B), however the PDF with the invoice is for item A, and has order A listed on the invoice.

 

Perhaps this is why the post office is charging me VAT again - VAT admin error by EBAY.

 

What complicates matters is that in addition to paying VAT again, I now have to pay an admin fee for the 2nd VAT payment. And that makes the item very, very expensive.

 

I contacted EBAY customer service and they are willing to re-imburse VAT but not the admin fee. And it is clear that there is a bug in the EBAY VAT handling system: when asking invoice for item B I get the invoice for item A.

 

There clearly is a software bug at play and I appreciate an Ebay software person to contact me so I can share details.

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