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[BUG?] Cancelled Order Reordered by Buyer, Shipped but Tracking Linked to Cancelled Order

Saturday I had a buyer order something with an incorrect address. I cancelled the order. An hour later the buyer re-ordered with the correct address. I then purchased and printed an eBay shipping label, but the tracking got associated with the cancelled order, while the actual order still shows not shipped. Fortunately the order is actually out for delivery today (buyer is only a few zip-codes away).

 

I thought just maybe it could have been my user error, but after carefully reviewing the time stamps it's clearly an eBay glitch (naturally no shipping label was purchased for the cancelled order).

 

Order Cancelled Sat 10:19am:

ritasloft_2-1606152857214.png

Reordered Sat 11:18am:

 

ritasloft_0-1606152628885.png

Shipping label purchased Sat around 11:23am

ritasloft_3-1606153007526.png


Tracking number from this shipping label is now associated with the cancelled order, and the 'actual' order still shows not shipped (although it's currently out for delivery).

 

Two concerns here - not eating a shipping defect and obviously MP payout issues.

 

Be on the lookout for this!

 

 

 

 

 

 

 

 

 

 

 

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