10-12-2021 08:29 AM
Running Windows 10. Everything else runs fine. I tried clearing the cache, defrag, and restart. eBay still running slow and won't load the Seller Hub. Been a problem for three days.
10-12-2021 08:32 AM
Windows 10, but which browser? Desktop or mobile app?
Are your OS and browser updated?
Have you cleared all your eBay cookies?
10-12-2021 08:34 AM
Chrome - Desktop.
OS and Browser up to date.
Cookies cleared.
10-12-2021 08:38 AM - edited 10-12-2021 08:38 AM
@benchwarmersports wrote:Running Windows 10. Everything else runs fine. I tried clearing the cache, defrag, and restart. eBay still running slow and won't load the Seller Hub. Been a problem for three days.
I use a chrombook and iMac desktop without any issues.
Maybe you have a virus? Have you scanned for that?
Maybe @eburtonlab can help or @shipscript
10-12-2021 08:41 AM
Scan clear. Every other site working well.
10-12-2021 08:42 AM
@benchwarmersports wrote:Scan clear. Every other site working well.
Well, @eburtonlab and @shipscript are the 2 techies that I know of, hopefully, they will see this and help or you can message them directly
10-12-2021 08:45 AM
I'm running what you are, and I haven't experienced any of the issues you're describing--certainly not implying that you're not having trouble, of course.
10-12-2021 08:51 AM
I tried Edge and that seems to be working fine. Must be a Chrome issue.
Thanks for the moral support.
10-12-2021 09:30 AM
I'm near San Francisco, and, unfortunately, I've been struggling to connect to anything for several days, so would not know if, or why, eBay is slow. My ATT hot spot quit two weeks ago and ATT doesn't know why and won't help, aside from trying to sell me a different service. My local wi-fi provider, which I think runs over a PacBell internet gateway, has been seriously flaky. I've been trying to connect to this thread for over half an hour, restarting the connection every 5 seconds.
The only thing I can suggest is that there may be a broken gateway path between you and eBay (their main server farm is in Utah, but they also have cloud service from Google). The DownDetector shows where there are outages, but I can't keep a connection long enough for their page to load. You might see if you are close to a major backbone hub with a troubled spoke that leads to eBay.
10-12-2021 10:28 AM
I tried Edge and that seems to be working fine. Must be a Chrome issue.
You mentioned clearing cookies. Have you tried clearing your browser cache in Chrome? Make sure you choose "for all time" if given an option -- the default may be to clear recent cache files, and that may not be sufficient.
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Cache and cookies are the first thing I check when one browser is misbehaving compared to another. After that, you may need to look into individual settings and add-ons.