Account issues

[jordanridge]

So I’ve sold a total of about $900 worth of items on eBay and am unable to claim any of the money due to eBay not verifying chase bank. I can’t seem to find a resolution to the issue and when I managed to reach customer support they tried making me download 2 apps which I was not keen on. I just need my money that is rightfully mine. 

[laperlalady]

What kind of apps?

Are you trying to change bank details on your account?

[jordanridge]

Yes, I had a different account previously and just added this one to the account. The system goes in an infinite loop of saying I need to verify my bank details to receive payouts then once I do it’ll give me the same prompt.

[bonjourami]

Until your recent sale, you havent sold anything here in more than a year, Ebay considers you a new seller and your funds will be held.Ebay prefers that any refunds come out of your pocket not theirs, especially with a $350 sale.

[jordanridge]

They’ve actually already released the hold on the money since my items shipped and already arrived however I can’t do a payout because of the bank issue approval issue. They need to approve my bank before enabling the payouts. 

[bonjourami]

You may want to go to Ebay for Business on their Facebook page, use the message link. They seem to be very prompt to answer there about issues. Much better than the phone csr's.