Your refund did not go through. Please add a payment option to refund the buyer.

[muhammadsamohama-0]

Hi, I have just switched to managed payments one weeks ago and now I want to refund my buyers money because he asked to cancel an order. But It cant go through even after trying dozen of times. The system asked me to enter a backup/automatic payment options and I tried entering my debit card but it never works. Ive tried for hours. Does anybody know how to solve this problem? 

[donsdetour]

What was your payment method for ebay prior to MP??

Most users used a credit card on file with ebay for such.

See what you have one file with ebay for you old payment method..

[toysaver]

Are you refunding throught the sold listings in the seller hub?  Find the item and to the left is a blue arrow with a drop down menu and the refund option.  When you attempt to make a refund make sure you have a reason selected from the drop down menu at the top.  Night help, might not.... hope so.

[mtgraves7984]

From experience... when I don't have enough 'Pending' funds for eBay to refund from, I have the option to select that it pull from my attached bank account or from the CC I have listed as my Automatic Payment method for eBay invoices.

Maybe a debit card won't work... I dunno. Good luck, tho!

[woodthuya1998]

Hi, I have just switched to managed payments one weeks ago and now I want to refund my buyers money because he asked to cancel an order. But It cant go through even after trying dozen of times. The system asked me to enter a backup/automatic payment options and I tried entering my debit card but it never works. Ive tried for hours. Does anybody know how to solve this problem? 

[coolections]

Are you muhammad asking again under another ID ? No need to do that, just read your replies to your question.

[eleanor*rigby]

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@coolections wrote:

Are you muhammad asking again under another ID ? No need to do that, just read your replies to your question.

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Since one is registered in Morocco (the OP) and one is registered in Malaysia, it would be surprising if the two ids belong to the same member. 

[vermonttool]

I am having this issue as well I cannot add a payment method for refunds. It just happened out of the blue 

[s.scharmu0]

HI!  I had to use a charge card for the same issue. I was not very happy. The nice man on the phone from E helped me & then told me how to delete my card. it worked fine & they no longer have my charge card #. 💛💙

[gracieallen01]

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@s.scharmu0 wrote:

HI!  I had to use a charge card for the same issue. I was not very happy. The nice man on the phone from E helped me & then told me how to delete my card. it worked fine & they no longer have my charge card #. 💛💙

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Yeah, right.  And they told you that, right?

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.