The conflicting messages you're receiving about the payout hold are understandably confusing. Here’s how eBay’s payment hold system generally works and what may be causing the discrepancy: If your account status is below standard or you’re classified as a new seller, eBay might hold payments until three days after confirmed delivery and no issues reported by the buyer. Alternatively, eBay may apply a set hold period (e.g., 31 days) if there are concerns about account performance or risk. This means both messages could apply depending on the specifics of your account.
Providing valid tracking information promptly is critical in these situations. Once the tracking confirms delivery, the standard process should apply, and funds should be released three days after delivery unless there’s an unresolved buyer issue. The reference to a 31-day hold could be a precaution tied to your account’s current standing, and this longer hold might only apply if the buyer files a dispute or if the delivery isn’t confirmed properly.
To resolve this, ensure you upload the tracking number as soon as the item is shipped. This helps confirm delivery and triggers the three-day countdown after the buyer receives the item. If you’re still unsure, it’s worth contacting eBay’s seller support to confirm which timeline applies to your specific case. Monitoring the order closely, if delivery is confirmed and no issues arise, should help clear up any confusion and ensure the proper payout timeline is followed.
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