Problem with refunding buyer with managed payments

[isatwin74]

 I have a return request(I sent the wrong color ugh lol) and buyer has shipped back the item and I refunded early before it arrives back to me(I usually do) and the amount refunded did not include the buyers shipping she paid me and it says it is on a open hold? Is it because they are waiting for buyer to confirm they received their refund?

She is asking why I did not refund her shipping when in fact I did not deduct her shipping. Can someone help me figure out how to get that open hold on the shipping released back to her?

[mtgraves7984 · Accepted solution]

From your Seller Hub/Orders/Paid and Shipped, choose 'Send Refund' from the drop-down box to the left of the order in question. You will enter the amount of the shipping, then Confirm. MP refunds are easy. Good luck.

[cgig_7]

Im having same issue sending a refund. I have no option to send a refund when go to order. Any ideas?