Problem with Ebay Managed Payments and customer service. Withholding funds for no reason.

[pinkflamingofeathers]

I have been a member of Ebay since 1998, and I am a power rated seller with over 3000 positive reviews. 

I have had the same checking account for the past 16 years, and up until recently I have used Paypal to process payments from sales to this account. But recently Ebay took over the payment processing through a program called Managed Payments, which I joined.

As recently as 4/22/21 I was receiving payments through this new Managed Payment system. But later that same day I sold an item and was asked to update my bank information even though none of my information had changed for many years.

Ebay started withholding payments of my available funds totaling $2,549.98 until the information was updated.

I subsequently entered the information being requested but none of the updates satisfied the Ebay system. I made multiple calls to Ebay customer service for help but was repeatedly told the same thing, which was to repeat the process and wait some indeterminate amount of time (varied from 24-48 hrs up to 3-5 days depending on which day I called). When I asked for this to be elevated I was told there was no way to do that, but someone would call me back within 24 hrs to follow up and make sure the changes worked. No one ever called.

None of the various things that I tried corrected the problem. On 5/7/21 Ebay blocked me from listing new items.

I am hereby requesting that Ebay correct this problem which appears to be somewhere in the Ebay system, and that my available funds totaling $2,549.98 be paid to me. Additionally, I am requesting that my selling rights be reinstituted.

[shag182]

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@pinkflamingofeathers wrote:

I have been a member of Ebay since 1998, and I am a power rated seller with over 3000 positive reviews. 

I have had the same checking account for the past 16 years, and up until recently I have used Paypal to process payments from sales to this account. But recently Ebay took over the payment processing through a program called Managed Payments, which I joined.

As recently as 4/22/21 I was receiving payments through this new Managed Payment system. But later that same day I sold an item and was asked to update my bank information even though none of my information had changed for many years.

Ebay started withholding payments of my available funds totaling $2,549.98 until the information was updated.

I subsequently entered the information being requested but none of the updates satisfied the Ebay system. I made multiple calls to Ebay customer service for help but was repeatedly told the same thing, which was to repeat the process and wait some indeterminate amount of time (varied from 24-48 hrs up to 3-5 days depending on which day I called). When I asked for this to be elevated I was told there was no way to do that, but someone would call me back within 24 hrs to follow up and make sure the changes worked. No one ever called.

None of the various things that I tried corrected the problem. On 5/7/21 Ebay blocked me from listing new items.

I am hereby requesting that Ebay correct this problem which appears to be somewhere in the Ebay system, and that my available funds totaling $2,549.98 be paid to me. Additionally, I am requesting that my selling rights be reinstituted.

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That is UNREAL!!! No wonder some call MP, Mangled Payments.  This folks, is why I'm outta here, plus the 3 to 5 BUSINESS days processing time with a potential for 6 or 7 days TOTAL days. It's a NO GO for me!

[releasethekraken_1]

This is a member forum; it won’t help to request anything here.

[dhbookds]

I suggest you  contact an ebay employee on the Ebay for Business Board.......Read the rules about posting.....and request help.

[Anonymous]

Framing of a simple query here, into tidy easily controlled categories, is a highly refined skill. 

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.