mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@virtualthrifting wrote:They said they can’t help me and referred me to the same customer service that’s been yammering the same junk week after week
Who is "they"?
@virtualthrifting wrote:Multiple times I’ve been transferred to “managed payments specialist” and I’m told “your documents have been accepted” and they need to wait for “the back office” to lift the restriction
OK folks, here is yet another member that has tried to get things fixed. They have been told everything looks good and verified by multiple CSRs, yet they are still where they started, without THEIR money.
@north40sales wrote:
@mam98031 wrote:
@north40sales wrote:
@mam98031 wrote:The other posters seem to be under the impression that you are an international seller. What I see is you are registered and ship from the USA.
Now I do not have a good reason as to why the CSRs aren't giving you complete and accurate information but they seem to be very consistently doing this when a New seller or seller returning after 90+ days away. I've complained about it, but Ebay doesn't seem to believe me.
There is a rule that applies to new sellers and sellers returning after 90+ days away from selling. It isn't a new rule, it is one Ebay has had for many years. Money is held for 21 days on these sellers and that is likely what your issue is.
https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415...The OP is saying its been a month now and still no payout. Does eBay count weekend days as part of their 21 day hold or is it business days only.
Seems to me that the OP needs to talk to a Managed Payments specialist and not a basic eBay CSR who may not have the ability to provide satisfactory MP related service.
When people talk it is not uncommon to round things off. Some see a price of $9.95 as $10, others will say it was $9. Some people will see three weeks and call it a month. IDK which this OP meant but it doesn't change anything I said.
I also don't know if they talked with a regular CSR or one from MP. They didn't say and I'm not assuming stuff the OP said.
You are free to assume anything you'd like. I offered some information in which you or others are welcome to consider or dismiss. It is an individual choice.
I am not assuming anything...I just asked a question about the 21 day thing and made an observation about who the OP may need to contact, but it looks like the OP had replied @ 10 minutes prior on Post 8, 9, and 10 with some addl information specific to their issue...
Yes they did and they cleared things up the best they could at this time IMHO. That isn't to say that anything I previously said or asked is inaccurate. At the time I posted the information we didn't have the added information that the OP provided. I'm unsure as to why you need to persist with this, it is so unnecessary and serves no useful purpose.
OK, clearly this is of serious concern. I did not read all the posts before I response to an earlier post. If it makes you feel better, just blame it on me and move on with life. Hopefully you feel better now.
@virtualthrifting wrote:No reason it should take a month or more, it’s completely unacceptable I have never had a problem like this on any of the other platforms I use. I’m told over and over again my documents have been accepted that they’re just waiting for the “back office” to lift my restriction, it’s nonsense.
I don't disagree with you. I have never disagreed with you.
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