Payments on hold due to verification

[virtualthrifting]

This is crazy I’ve been selling online on many platforms for almost a decade now. Recently started here on EBay and after a few sales, my account went on restriction for verification. I’ve sent everything required. I call them every week, they tell me they checked my documents and they are good that the “back team” or “back office team” should release my funds in a few days. And then they never do. I am told this every week. It has been a month now. I have already stopped listing new items, debating taking down what I have up, should I just accept they are keeping my money? This is so shocking and upsetting.

[jdjfashionmart]

You Can contact eBay custom care. Directly

[virtualthrifting]

I don’t understand. Do you mean the same customer care that I said I was in contact with every single week..?

[klhmdg]

eBay CS is very lacking in information that does anything but get you off the phone.

I hate to say that but calling to the foreign call center usually amounts to incorrect information given.

The best option i can give from seeing others offer it on the board is to go to the eBay Business FB page and send a message. If you send a message with the issue (not a post a message) I have heard they will contact you directly and have helped many with other issues. 

[virtualthrifting]

I will try that now, that actually has worked for me with other platforms so fingers crossed!

[mam98031]

The other posters seem to be under the impression that you are an international seller.  What I see is you are registered and ship from the USA.

Now I do not have a good reason as to why the CSRs aren't giving you complete and accurate information but they seem to be very consistently doing this when a New seller or seller returning after 90+ days away.  I've complained about it, but Ebay doesn't seem to believe me.

There is a rule that applies to new sellers and sellers returning after 90+ days away from selling.  It isn't a new rule, it is one Ebay has had for many years.  Money is held for 21 days on these sellers and that is likely what your issue is.

https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415...

[north40sales]

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@mam98031 wrote:

The other posters seem to be under the impression that you are an international seller.  What I see is you are registered and ship from the USA.

Now I do not have a good reason as to why the CSRs aren't giving you complete and accurate information but they seem to be very consistently doing this when a New seller or seller returning after 90+ days away.  I've complained about it, but Ebay doesn't seem to believe me.

There is a rule that applies to new sellers and sellers returning after 90+ days away from selling.  It isn't a new rule, it is one Ebay has had for many years.  Money is held for 21 days on these sellers and that is likely what your issue is.

https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415...

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The OP is saying its been a month now and still no payout.   Does eBay count weekend days as part of their 21 day hold or is it business days only. 

Seems to me that the OP needs to talk to a Managed Payments specialist and not a basic eBay CSR who may not have the ability to provide satisfactory MP related service. 

[virtualthrifting]

Thanks for your time but that’s not at all what my issue is. It’s been well over 21 days for some of the sales. Also it says my money is available to me, and not on hold. It says my account is restricted and needs verification. I am told week after week my documents have been accepted but the restriction doesn’t get lifted 

[virtualthrifting]

They said they can’t help me and referred me to the same customer service that’s been yammering the same junk week after week

[virtualthrifting]

Multiple times I’ve been transferred to “managed payments specialist” and I’m told “your documents have been accepted” and they need to wait for “the back office” to lift the restriction 

[mam98031]

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@north40sales wrote:

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@mam98031 wrote:

The other posters seem to be under the impression that you are an international seller.  What I see is you are registered and ship from the USA.

Now I do not have a good reason as to why the CSRs aren't giving you complete and accurate information but they seem to be very consistently doing this when a New seller or seller returning after 90+ days away.  I've complained about it, but Ebay doesn't seem to believe me.

There is a rule that applies to new sellers and sellers returning after 90+ days away from selling.  It isn't a new rule, it is one Ebay has had for many years.  Money is held for 21 days on these sellers and that is likely what your issue is.

https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415...

---

The OP is saying its been a month now and still no payout.   Does eBay count weekend days as part of their 21 day hold or is it business days only. 

Seems to me that the OP needs to talk to a Managed Payments specialist and not a basic eBay CSR who may not have the ability to provide satisfactory MP related service. 

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When people talk it is not uncommon to round things off.  Some see a price of $9.95 as $10, others will say it was $9.  Some people will see three weeks and call it a month.  IDK which this OP meant but it doesn't change anything I said.

I also don't know if they talked with a regular CSR or one from MP.  They didn't say and I'm not assuming stuff the OP said.

You are free to assume anything you'd like.  I offered some information in which you or others are welcome to consider or dismiss.  It is an individual choice.

[virtualthrifting]

30 days ago, a month. 
August 19th this started, so I guess 1 day shy of a month.

[virtualthrifting]

I also have responded about the “managed payments specialist”

[mam98031]

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@virtualthrifting wrote:

Thanks for your time but that’s not at all what my issue is. It’s been well over 21 days for some of the sales. Also it says my money is available to me, and not on hold. It says my account is restricted and needs verification. I am told week after week my documents have been accepted but the restriction doesn’t get lifted 

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I think it goes from the date you ship the item, but I'm not sure about that.

But since your account says "restricted and needs verification",  that is likely the reason.  You may not agree with it, but it is Ebay that has the upper hand in this.

So while this is frustrating and I do completely understand that and respect how you feel, all you can do is continue to try and communicate with Ebay the best you can.  When you call for help, make sure you ask for an MP specialist.

I sure wish we could do more for you.  Sorry.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

[north40sales]

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@virtualthrifting wrote:

Multiple times I’ve been transferred to “managed payments specialist” and I’m told “your documents have been accepted” and they need to wait for “the back office” to lift the restriction 

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That is messed up for sure.   I don't know what else to say if a Managed Payments Specialist was not able to help resolve your issue.    I've never heard the terms "Back Office" with regard to eBay before.   You would think that if your documents were all in order and your were past the arbitrary 21 day hold, you should be good to go.