Over $50k being held for over 2 weeks - NEED IMMEDIATE HELP!

[whitenpinkco]

eBay customer service is telling me I am not at fault and it's an issue on ebays part but I can't get a single person to get back to me. I am having a hard time finding the correct words to explain just how terrible this new managed payments implementation is. I need someone to resolve this asap. I can't get a call back nor can i even reach a normal person who knows what the hell is going on. I am sick of having to chase my money... ebay conveniently takes their cut and than holds ours. My business is at a complete standstill because of this. I need someone from ebay to resolve this RIGHT NOW!

[comics-scifi-collectibles]

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@loveyourimagination49 wrote:

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payments_team@ebay wrote:

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@valueaddedresource wrote:

payments_team@ebay  I know you can't offer account specific support for this seller, but what else can they do?!

It is so incredibly disheartening to read threads like this.  😞 The support situation with Managed Payments is untenable....something's gotta give and at this rate unfortunately I think it will be sellers simply reaching their breaking point and giving up.

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@valueaddedresource since we aren't able to assist with account specific concerns we suggest @whitenpinkco continue working with customer support.

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payments_team@ebay 

Are the people at FB and Twitter able to help with Managed Payment issues?

Do people with regular issues, not MP able to get faster service or are both combined?

Thank you.

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@loveyourimagination49  social media will not help with mp issues 

[loveyourimagination49]

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@comics-scifi-collectibles wrote:

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@loveyourimagination49 wrote:

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payments_team@ebay wrote:

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@valueaddedresource wrote:

payments_team@ebay  I know you can't offer account specific support for this seller, but what else can they do?!

It is so incredibly disheartening to read threads like this.  😞 The support situation with Managed Payments is untenable....something's gotta give and at this rate unfortunately I think it will be sellers simply reaching their breaking point and giving up.

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@valueaddedresource since we aren't able to assist with account specific concerns we suggest @whitenpinkco continue working with customer support.

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payments_team@ebay 

Are the people at FB and Twitter able to help with Managed Payment issues?

Do people with regular issues, not MP able to get faster service or are both combined?

Thank you.

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@loveyourimagination49  social media will not help with mp issues 

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Thanks, I’m just trying to clarify that with an eBay team member. I appreciate your response too.

[comics-scifi-collectibles]

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@loveyourimagination49 wrote:

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@comics-scifi-collectibles wrote:

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@loveyourimagination49 wrote:

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payments_team@ebay wrote:

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@valueaddedresource wrote:

payments_team@ebay  I know you can't offer account specific support for this seller, but what else can they do?!

It is so incredibly disheartening to read threads like this.  😞 The support situation with Managed Payments is untenable....something's gotta give and at this rate unfortunately I think it will be sellers simply reaching their breaking point and giving up.

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@valueaddedresource since we aren't able to assist with account specific concerns we suggest @whitenpinkco continue working with customer support.

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payments_team@ebay 

Are the people at FB and Twitter able to help with Managed Payment issues?

Do people with regular issues, not MP able to get faster service or are both combined?

Thank you.

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@loveyourimagination49  social media will not help with mp issues 

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Thanks, I’m just trying to clarify that with an eBay team member. I appreciate your response too.

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@loveyourimagination49 

I just jumped in since the payment's handle won't be back until tomorrow and I knew that social media doesn't help with MP because I have seen MANY posts where OP's with MP issues have tried to get help there.  

I don't blame sellers for trying since MP CS is much harder to reach than it should be, just didn't want anyone to waste their time asking for help on social media with MP issues.  🙂  

They are a great resource for everything else though.

[wooperwares]

The eBay response is terrible, but exactly what I expected. Just continue to do what isn't working it's comical how insane this is.

[wastingtime101]

I looked at your sold history and believe what you're experiencing may be the result of an eBay hold and not an MP error. @whitenpinkco 

https://www.ebay.com/help/default/default/payment-holds-sold-items?id=4155

The dollar value, therefore the risk, is high so eBay can hold your money for 30 days. I'd hate to be in limbo over $50k, too, but I don't know that you can do anything about it aside from making sure your tracking is all up to date and getting signature confirmation as required based on amount of sale.

[comics-scifi-collectibles]

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@wastingtime101 wrote:

I looked at your sold history and believe what you're experiencing may be the result of an eBay hold and not an MP error. @whitenpinkco 

https://www.ebay.com/help/default/default/payment-holds-sold-items?id=4155

The dollar value, therefore the risk, is high so eBay can hold your money for 30 days. I'd hate to be in limbo over $50k, too, but I don't know that you can do anything about it aside from making sure your tracking is all up to date and getting signature confirmation as required based on amount of sale.

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    @whitenpinkco. I know it's not what you want to hear but I think that @wastingtime101  is right.  

I would be shipping priority express with signature on delivery.  Priority express has the best tracking and is not likely to be held up with delays.  

Without the signature on delivery for sales that total $750 or more you will lose an item not received case even if tracking shows delivery. 

[yongscholar]

eBay have become brazen with this whole scam they have been pulling. If every seller start boycotting CEO Jamie Iannone and send him back to Walmat where he belongs. Otherwise, it's downhill from here. Call them everyday as they deserved to be. It starts at the TOP.

[go-bad-chicken]

As @wastingtime101 and @comics-scifi-collectibles  have suggested check the link below to see if you can determine the reasons behind the hold. Knowledge is power.

I am only taking a guess here but eBay may be classifying  your recent 20 sales/transactions as risk due to the fact that it appears that you have done approximately $51K in sales in just the past 18 days. That number appears to be approximately $10K to $15K more than you have sold in your entire eBay selling career prior to these recent 20 transactions. And therefore this may be the reason behind eBay's decision. Mind you I am not saying that I think that eBay is right in doing this to you. I am just posting my observations.

https://www.ebay.com/help/default/default/payment-holds-sold-items?id=4155 

 

eBay payment holds for established sellers

If you're an established seller, you'll usually get access to your payments immediately, but there are some reasons why your funds could still be placed on hold:

• Your Seller Dashboard rating has been below standard for 90 days.
• You've started selling in a new category.
• Your account shows unusual activity, such as a sudden increase in eBay Money Back Guarantee cases.
• Your buyer opened a request for an item they didn't receive or an item that didn't match the listing description.
• You need to add tracking details to an item in order for an eBay Money Back Guarantee case to be resolved.

Other reasons eBay may place a hold on funds

We may hold your funds for 21 days if we determine the transaction to be a risk. Category, price, and seller standing can all contribute to this decision. However, this hold will generally only apply to sellers who are already under the Funds Availability program.

You can see the estimated release date of the funds in the Sold section of My eBay - opens in new window or tab.

[wastingtime101]

Yep, you're seeing what I'm seeing in sales history and risk. On the page I linked under the "transaction holds" section it says eBay will typically hold funds for 30 days. This could be several transaction holds, or one big payout hold - the 2 are different according to the page I linked.

(edit: That link I posted shows different information if you're logged into an account that's in MP compared to an account that's not in MP. FYI in case someone reading is confused by what I wrote about different types of holds.)

Adding up recent sales, this dates back to circa January 23 for this seller. We don't know if eBay starts counting the day the payments cleared, the day packages start being delivered, or what. 21 day hold, 30 day hold, something else? I'd be upset, too. The lack of information keeps sellers in the dark about when to expect that $$ - not cool.

[go-bad-chicken]

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@wastingtime101 wrote:

Yep, you're seeing what I'm seeing in sales history and risk. On the page I linked under the "transaction holds" section it says eBay will typically hold funds for 30 days. This could be several transaction holds, or one big payout hold - the 2 are different according to the page I linked.

(edit: That link I posted shows different information if you're logged into an account that's in MP compared to an account that's not in MP. FYI in case someone reading is confused by what I wrote about different types of holds.)

Adding up recent sales, this dates back to circa January 23 for this seller. We don't know if eBay starts counting the day the payments cleared, the day packages start being delivered, or what. 21 day hold, 30 day hold, something else? I'd be upset, too. The lack of information keeps sellers in the dark about when to expect that $$ - not cool.

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Exactly!

eBay also does not clarify whether or not those days held are calendar days or if they are business days. If they are in fact business days that could make the OP's sitution, as well as any other sellers who find themselves in this exact same situation; that much worse.

[wastingtime101]

Too many policy pages lack a distinction between business and calendar days. It reflects a general inattention to detail in matters that have a big impact on people who use this site. Then again, there's so often an inattention to major stuff so how can we expect them to look at details? /sarcasm

[pburn]

And all sales for which there is feedback have taken place in the last six months, except for three (pair of men's shoes, set of car floor mats, and a Rolex bezel), and those were "more than a year ago." 

So, feedback-wise, three sales more than a year ago, then nothing, then $40,000 in sports cards. (Again, just based on feedback.)

[mozartbach1971]

I remember hearing in the past that Ebay will release funds if the buyer gives positive feedback on the item. Does that rule no longer apply?

[wastingtime101]

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@mozartbach1971 wrote:

I remember hearing in the past that Ebay will release funds if the buyer gives positive feedback on the item. Does that rule no longer apply?

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You're probably thinking of PayPal's old procedure? The eBay policy relating to FB and payments is only applicable under specific circumstances.

Here are the time frames when your payment will become available:

......
21 days after the buyer pays if you don't provide tracking information, mark the item as shipped, or the estimated delivery date can't be calculated. In such cases, we may use buyer feedback as a delivery confirmation along with other factors.

[onnius]

I am only taking a guess here but eBay may be classifying  your recent 20 sales/transactions as risk due to the fact that it appears that you have done approximately $51K in sales in just the past 18 days. That number appears to be approximately $10K to $15K more than you have sold in your entire eBay selling career prior to these recent 20 transactions. And therefore this may be the reason behind eBay's decision. Mind you I am not saying that I think that eBay is right in doing this to you. I am just posting my observations.

I feel OP's pain. I'm going through a situation where it was smooth sailing since my account began, but for the past week every new single transaction is going into a 30-day hold. A lousy $10 shirt that I'll net $3 on after fees and shipping, 30-day hold.  451 transactions, 38k in the past 90 days - not one single "I didn't get my item" complaint. 100% delivered on-time.

The holds I can tolerate, but if I knew why. What did I do wrong? Where can I improve? But it's the lack of communication, the inability to get clear answers - or any answers to anything - that is so frustrating. After a week of phonecalls and multiple emails, I thought there was a glimmer of hope today:

Trust & Safety person: "Nothing I can see should be causing this problem". Let me transfer you

Managed Payments person: "Really weird. I can't see anything that would be causing this, all your tracking is perfect, I'll need to forward this to another department so they can dig deeper into your account"

To their credit they were both super nice employees. But I'm not expecting any call or email back. And I'm not even mad, because at least I can predict I won't get a call back. That's something, however small. Predictability is what I need to run a business, not monkey wrenches with no explanation.