New Payment Processing NOT working well - Unhappy Seller

[thetimetravelersantiquesmall]

I don't care for the new system at all.  The payment from my customer should be available immediately as it was before.  With Paypal payments from customers the funds were available to my Paypal account immediately.   It was so simple  (ie: customer pays and dollars are in Paypal acct immediately - I ship and cost of shipping is taken out customer payment in Paypal acct - balance is available for my access to use from Paypal acct or transfer to my bank account within 24 hours).  Now Payment from my customer is tied up with eBay's way of processing for 4-5 days.  Now I have to pay for shipping and send my package before I even have the funds.  So my money is sitting somewhere out there, most likely earning interest for someone else.  If a change is going to be made, it should be for the good.  This change was NOT in the best interest of eBay sellers.  

[flixstuff]

What eBay had in place was smoother and quicker w/virtually instantaneous payments which was a plus; you do realize that NOW, the bottom line is- they hold up payments w/'pending' for days; that's a step backwards. 

[releasethekraken_1]

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@ladysarge wrote:

This system is good if you are a large seller or a business that is selling on Ebay. It is not good for someone who only sell on Ebay when they need too.  Sometimes people sell something because they are in need of quick cash for whatever reason.  In that type of case, having to wait to get your money is not the best. People seem to forget that Ebay got their start based on small sellers. Now they seem to only cater to big business.  I think that neglecting the small sellers is wrong because they are the ones who have the most unique items that sell on Ebay. 

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Selling an item for "quick cash" in an environment where a buyer can force a refund for up to six months after the sale seems like a bad idea.

[flixstuff]

Not forgotten at all-- and there are plenty of 'small sellers' -- that was eBay's greatest strength.  If they want to become an Amazon, just sell out to them and be done w/it. 

[kensgiftshop]

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@thetimetravelersantiquesmall wrote:

If a change is going to be made, it should be for the good.  This change was NOT in the best interest of eBay sellers.  

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Since Pay Pal doesn't want to process payments for Ebay any more, I think it was a good change.

If they didn't change, how would you get paid.

[flixstuff]

You miss the point; they've gone backwards from virtually an instantaneous payment operation to holding-  that is, 'pending' - for,  per their published schedule, up to 4 days at times even if you select 'daily' payouts. That's absurd manaegment  in this era; your grocery store clerk doesn't hold your cash from the til nor your change in their hands for days. 

[flixstuff]

It is more complex. The fewer steps the better. This was a poor decision by eBay.

[kensgiftshop]

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@flixstuff wrote:

What eBay had in place was smoother and quicker w/virtually instantaneous payments which was a plus; you do realize that NOW, the bottom line is- they hold up payments w/'pending' for days; that's a step backwards. 

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With Pay Pal, they gave us access to the funds before the payment was processed and they had the funds to give us.

They knew the payment was good and they would receive the funds in a couple days.

Ebay, waits until they receive the funds to send them to us.

When a credit/debit card is used, they don't receive the funds at the time the buyer pays, it takes a couple days for them to receive the funds.

[flixstuff]

PP processed them well and made $ on it for years and no wise businessperson turns down that kind of business. The problem is w/eBay trying to master something it is not good at.  If it was, sellers wouldn't have their payout  'pending' for days. eBay was at it's best when it operated as a forum between a seller, a buyer and all parties profited fairly.   The more complex and layered they make it, the less user friendly it becomes.  Fee after fee and then stalled, 'pending' payouts literally for days.  A step back from the smoother system they had. Sad.

[flixstuff]

Exactly.  The 'small seller' is is what made eBay great and made them more attractive to sellers than other sites.  This new system hurts not only small but all sellers by holding back payouts w/ 'pending.'  It's a step backwards.

[flixstuff]

Examine the 'daisy chain' of a transaction now and the buyer gets the item, eBay collects its fees, the various taxes are collected and the last person waiting- at times several days for the ' 'pending' payout  is the seller. This is not a seller friendly system. 

[flixstuff]

"I don't care for the new system at all.  The payment from my customer should be available immediately as it was before.  With Paypal payments from customers the funds were available to my Paypal account immediately.   It was so simple  (ie: customer pays and dollars are in Paypal acct immediately - I ship and cost of shipping is taken out customer payment in Paypal acct - balance is available for my access to use from Paypal acct or transfer to my bank account within 24 hours).  Now Payment from my customer is tied up with eBay's way of processing for 4-5 days.  Now I have to pay for shipping and send my package before I even have the funds.  So my money is sitting somewhere out there, most likely earning interest for someone else.  If a change is going to be made, it should be for the good.  This change was NOT in the best interest of eBay sellers. " 

You nailed it perfectly.  Well said.

[itsjustasprain]

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@flixstuff wrote:

"I don't care for the new system at all.  The payment from my customer should be available immediately as it was before.  With Paypal payments from customers the funds were available to my Paypal account immediately.   It was so simple  (ie: customer pays and dollars are in Paypal acct immediately - I ship and cost of shipping is taken out customer payment in Paypal acct - balance is available for my access to use from Paypal acct or transfer to my bank account within 24 hours).  Now Payment from my customer is tied up with eBay's way of processing for 4-5 days.  Now I have to pay for shipping and send my package before I even have the funds.  So my money is sitting somewhere out there, most likely earning interest for someone else.  If a change is going to be made, it should be for the good.  This change was NOT in the best interest of eBay sellers. " 

You nailed it perfectly.  Well said.

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Mostly right except for the part about having to pay for shipping before having the funds. You can buy your label from pending funds just like Paypal allowed. You just need to make that setting choice on the shipping form.

[tealt]

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@southern*sweet*tea wrote:

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You realize the Ebay is the LAST of the major selling venues to have managed payments, right?

Amazon has had it since the beginning. Etsy, Poshmark and Mercari all use managed payments.

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Yep.  I know that. 

What Amazon, Etsy, Poshmark, etc don't have is eBay as the front end--the user-facing software.

EBay has, IMHO, a well-deserved reputation for glitches, unannounced changes & betas, and poor communication.  That's what makes me nervous about having MP now in charge of my money.

[flixstuff]

You don't have to 'buy' a label from eBay if you write one up, stick it on a parcel and take it to the PO.  This is the problem with them. Nickel and diming-- and now holding payouts up. There's no reason for them to "process"  up to four days nor not post to Paypal accounts-- heck,eBay made everybody sign up for Paypal in the first place. 

[jayjaspersgarage]

"This isn't a matter of living sale-to-sale; it's an issue of holding payments for days at a time-- with so called 'processing'--- while w/Paypal in the mix, this was fast and smooth and virtually instantaneous.  W/'managed payments'-- days are involved- heck, they don't even  'process' over weekends. Make a sale on a Thursday, they 'process' by Monday; on a  Friday, if all is set up right, the payment isn't 'processed' until the following Tuesday.  That's an absurd institutional and bureaucratic delay for 2021-- and a step backwards.  eBay was at it's best when they smoothly took a piece of the action between sellers and buyers. Finance isn't their forte. Managed Payments was a poor decision and will only drive folks to less complex and more user friend sites- as eBay was a decade or more ago. "

Fair enough.  I own several companies.  One is construction related and sometimes jobs payments take up to 90 days or more depending on the contract.  Even my fence company has to wait up to two weeks for final payments although it is usually 4 to 7 days to get the retainer back.

As many people say if you don't think ebay pays quick enough under the mangled payment system then try another platform or better yet start your own e-commerce site.  I prefer to maximize my little Basic store that costs $22 per month and will deal with MP once it is activated for coin sellers.